Mark Gillespy
Middletown,VA
Summary
At Down River Canoe, excelled as a Customer Service Coordinator by enhancing customer satisfaction and streamlining training processes. Leveraged complaint handling to efficiently manage high call volumes and improve office efficiency. Demonstrated exceptional problem-solving and collaborative teamwork, significantly reducing customer wait times. Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team.
Overview
3
3
years of professional experience
Work History
Customer Service Coordinator
Down River Canoe
06.2021 - Current
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Assisted in the development of training materials for new hires, streamlining onboarding processes and reducing time-to-productivity ratios.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Bachelor of Science - Biomedical Engineering
West Virginia University
Morgantown, WV05.2026
Skills
Account Management
Documentation skills
Complaint Handling
Customer Focus
Retail experience
Customer Service
Physical Fitness
MS Excel
Collaborative Teamwork
Time Management
Problem-Solving
Safety Protocols
Accomplishments
- Served in the Civil Air Patrol for a year.
- Was acknowledged for my work ethic, and was given a higher position due to it.
- Graduated high school being in the top 15 out of 300
- Have been a team captain in soccer due to my leadership skills
Timeline
Customer Service Coordinator
Down River Canoe
06.2021 - Current
Bachelor of Science - Biomedical Engineering
West Virginia University
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