Mark Gillman
Las Vegas,NV
Summary
Focused server with 17 years of experience. Very competitive and strive to be the best at everything I put my mind to. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
13
13
years of professional experience
Work History
SERVER
Sushi Roku
Las Vegas, NV
06.2022 - Current
- Furthered my knowledge of Japanese cuisine -Excelled in an extremely fast paced environment while maintaining high performance levels -Provided high level customer service
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared drinks according to standard recipes.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
SERVER
SPLASHES at the Surf and Sand Resort
Laguna Beach, CA
10.2021 - 07.2022
- Worked diligently to further enhance the hotel guest experience -maintained a clean highly productive work environment -learned a new menu / cuisine french influenced
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
lead server
Avra
Beverly Hills, CA
03.2018 - 03.2020
- Gained an advanced knowledge of Greek and Mediterranean cuisines -Maintained professionalism and a high standard of service in an upscale environment -Developed conflict mediation skills -Increased restaurant profits due to my ability to highlight certain menu items
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Processed guest checks using POS system accurately.
lead server
Katsuya
Woodland Hills, CA
10.2015 - 01.2018
- Obtained an advanced understanding of sushi and other Japanese cuisine -Lead server/assistant manager -Set a tone for fellow employees to model
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Informed customers of daily specials and signature menu items.
server
Nobu
Malibu, CA
02.2012 - 09.2015
- Consistently provided professional, friendly and engaging service. -Skillfully promoted items on beverage lists and restaurant specials. -Displayed enthusiasm and knowledge about the restaurant's menu and products. -Developed and maintained positive working relationships with others -Demonstrated genuine hospitality while greeting and establishing rapport with guests.. -Assertively upsold alcoholic beverages, appetizers and desserts. -Monitored guest for intoxication and immediately reported concerns to management.
Education
Bachelor degree (journalism) -
cal state university northridge
08.2011
Associate of Arts Degree -
PIERCE COLLEGE
08.2009
BASEBALL SCHOLARSHIP RECIPIENT -
ARIZONA STATE UNIVERSITY
07.2004
Skills
- Focused server
- Multi-tasking
- Prompt and friendly service
- Positive attitude
- Sense of humor
- High level customer service
- Knowledge of Japanese cuisine
- High performance levels
- Hotel guest experience
- Clean work environment
- French influenced cuisine
- Advanced knowledge of Greek and Mediterranean cuisines
- Conflict mediation skills
- Ability to highlight menu items
- Advanced understanding of sushi and Japanese cuisine
- Lead server/assistant manager
- Professional and engaging service
- Promotion of menu items
- Positive working relationships
- Genuine hospitality
- Upselling
- Monitoring guest intoxication
- Menu Memorization
- Dining customer service
- Service prioritization
- Ordering Procedures
- Price memorization
- Sales Techniques
- High-volume dining
- Regulatory Compliance
Timeline
SERVER
Sushi Roku
06.2022 - Current
SERVER
SPLASHES at the Surf and Sand Resort
10.2021 - 07.2022
lead server
Avra
03.2018 - 03.2020
lead server
Katsuya
10.2015 - 01.2018
server
Nobu
02.2012 - 09.2015
Bachelor degree (journalism) -
cal state university northridge
Associate of Arts Degree -
PIERCE COLLEGE
BASEBALL SCHOLARSHIP RECIPIENT -
ARIZONA STATE UNIVERSITY