Mark Gjini
New York
Summary
Dynamic luxury retail leader with over a decade of experience driving sales performance, mentoring high-performing teams, and delivering the refined client experience expected of a heritage brand. Known for combining strong floor leadership with a polished, service-first approach rooted in brand storytelling, product expertise, and relationship-driven selling. Proven ability to elevate team standards, build proactive clientele strategies, uphold visual presentation excellence, and create an environment that reflects the timeless sophistication of Ralph Lauren. Committed to inspiring teams, exceeding KPIs, and fostering a culture of integrity, professionalism, and hospitality.
Overview
12
12
years of professional experience
Work History
Dior Selling Specialist
Bergdorf Goodman
05.2023 - Current
- Engaged customers through personalized service, enhancing overall shopping experience.
- Collaborated with team to maintain visual merchandising standards, ensuring appealing product displays.
- Utilized point-of-sale systems for accurate transaction processing and inventory management.
- Assisted in training new staff on sales techniques and customer engagement strategies.
- Achieved Top 10 Sales status with selling an average of $3 Million per year.
- Developed new clients to Dior with personalized styling and exceptional service.
Expert Client Advisor & Corporate Hybrid
Louis Vuitton Americas
06.2018 - 05.2023
- Served as an Expert Client Advisor in Ready-to-Wear, guiding VIP and top-tier clients through styling and high value purchases
- From 2023-2023, worked hybrid in the corporate office overseeing Exceptional Categories for the U.S. Market, supporting strateg, product flow, and client experience.
- achieved a average total sales volume of $3.5Million
- Cultivated strong client relationships through personalized service and product knowledge.
- Guided clients in selecting luxury items, enhancing their shopping experience and satisfaction.
- Managed inventory control processes to ensure product availability and optimal stock levels.
- Collaborated with cross-functional teams to streamline operations and improve customer engagement strategies.
Designated Sales Associate for Valentino RTW
Saks Fifth Avenue
11.2016 - 03.2018
- Recognized as Top 3 in Valentino RTW sales for 2018
- Out performed seasonal plan by preparing monthly reports to detail personal business accomplishments, as well as emerging techniques to promote trends to remain aware of consumer interests and relevant products
- Collaborated with the Fifth Avenue Club to support and story tell Valentino collections in order to drive sales
Key Holder Supervisor
Vince.
05.2016 - 10.2016
- First hire for the opening of the Vince store at Somerset Mall.
- Supervised daily store operations to ensure optimal customer service and visual merchandising standards.
- Trained and mentored team members on sales techniques and product knowledge to enhance performance.
- Managed inventory control processes, including stock replenishment and loss prevention strategies.
- Analyzed sales data to identify trends and implement effective promotional strategies for revenue growth.
- Developed staff schedules to optimize coverage during peak hours while maintaining labor costs.
- Reported daily to Vince corporate regarding successes, inventory, and strategy.
Sales Associate
Saks Fifth Avenue
01.2016 - 05.2016
Sales Associate / Salon Shoes
Nordstrom
12.2014 - 01.2016
Sales Associate
Abercrombie & Fitch
07.2013 - 12.2014
Education
Associate of Business Administration - Marketing Management
Macomb Community College
Warren, MI05-2017
Skills
- Leadership focused on coaching, motivating, and developing high-performing sales teams
- Luxury client experience & elevated service standards
- Expertise in driving sales, KPIs, SPH, and conversion results
- Visual merchandising and maintaining brand presentation standards
- Training delivery: onboarding, product knowledge sessions, and service coaching
- High-level organization, prioritization, and ability to lead during peak volume
Accomplishments
- Consistently ranked as a top performer in RTW and luxury sales across multiple brands, regularly surpassing monthly sales and SPH goals.
- Trusted to take on leadership responsibilities such as opening/closing the store, handling returns/exchanges, delegating floor tasks, and supporting daily operations in management's absence.
- Consistently recognized for positive attitude, professionalism, and ability to elevate the team environment through collaboration and coaching.
- Recognized for exceptional client service, professionalism, and brand representation across Dior, Louis Vuitton, and Saks Fifth Avenue.
Languages
Albanian
Full Professional
Timeline
Dior Selling Specialist
Bergdorf Goodman
05.2023 - Current
Expert Client Advisor & Corporate Hybrid
Louis Vuitton Americas
06.2018 - 05.2023
Designated Sales Associate for Valentino RTW
Saks Fifth Avenue
11.2016 - 03.2018
Key Holder Supervisor
Vince.
05.2016 - 10.2016
Sales Associate
Saks Fifth Avenue
01.2016 - 05.2016
Sales Associate / Salon Shoes
Nordstrom
12.2014 - 01.2016
Sales Associate
Abercrombie & Fitch
07.2013 - 12.2014
Associate of Business Administration - Marketing Management
Macomb Community College