Mark Gonzales
Cypress,TX
Summary
Eager to learn operations from ground up and positively impact organization. Confident and decisive in tackling operations problems. First-class problem solver with excellent interpersonal skills talented at developing strategies, setting goals and training employees. Communicates well with people of diverse backgrounds and persuades others toward important viewpoints for business operations success.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Commute Air
06.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights prompt
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained the highest award to Achieve knower as the circle of excellence. Upholding the standard of the ideal fight attendant with high positive customer feedback reviews.
Construction Site Saftey Supervisor
Superior Energies Inc./ Dow
10.2021 - Current
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Served as point of contact for clients to deliver information on work progress and resolve on-site technical problems.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Oversaw entire building turnover process by enhancing communication between construction management to facilitate smooth completion.
- Read plans and blueprints and communicated to workers.
- Implemented safety procedures and verified workers wore proper safety attire to limit injuries and prevent accidents.
- Actively communicated with crew and responded effectively to all questions, helping to build positive working environment for all.
- Coordinated crew and subcontractor work activities and materials acquisition and maintenance.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Enhanced job site safety by vigilantly monitoring equipment and team members to prevent accidents.
Safety
NX Utilities
08.2019 - 03.2021
- Verified monthly practice of fire drills for every work shift.
- Recognized, documented and advised on removal of hazards.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Served as primary backup to officer in charge with various responsibilities related to compliance, operations management, and staff supervision.
- Provided assistance in managing health and safety programs aligned with industry standards.
- Prepared relevant SRM documents in conformance with Safety Management System (SMS) order.
- Streamlined and directed occupational safety trend and current hazards analyses.
- Implemented safety training and traffic safety instructional courses which bolstered improvements in safety culture across personnel groups.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
Safety Guide/ Assistant Supervisor
Precision Boring & Utility LLC.
01.2018 - 08.2019
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Maintained excellent attendance record, consistently arriving to work on time.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Recognized, documented and advised on removal of hazards.
- Streamlined and directed occupational safety trend and current hazards analyses.
- Inspected worksites, practices and gear for compliance with established safety standards.
- Inspected facilities for adherence to fire, hazard and safety guidelines.
Flight Attendant
Champlain Enterprises
07.2022 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Controlled entertainment for passengers through onboard video and audio systems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
No Degree - Fire Protection And Safety Technology
Houston Community College
Houston, TXNo Degree - Emergency Medical Technician
Houston Community College
Houston, TXNo Degree - Safety Technology
Spindletop Safety & Industrial Resources, LLC
Nederland, TXHigh School Diploma -
Houston Community College
Houston, TX08.2015
Skills
- Compliance Training
- Emergency Action Planning
- Continuous Improvement
- Injury Investigations
- Policy Enforcement
- EMT
- CPR/First Aid
- NCCER Construction Site Safety technician
- NCCER Construction Site Safety Supervisor
- NCCER Field Safety
Timeline
Flight Attendant
Champlain Enterprises
07.2022 - Current
Flight Attendant
Commute Air
06.2022 - Current
Construction Site Saftey Supervisor
Superior Energies Inc./ Dow
10.2021 - Current
Safety
NX Utilities
08.2019 - 03.2021
Safety Guide/ Assistant Supervisor
Precision Boring & Utility LLC.
01.2018 - 08.2019
No Degree - Fire Protection And Safety Technology
Houston Community College
No Degree - Emergency Medical Technician
Houston Community College
No Degree - Safety Technology
Spindletop Safety & Industrial Resources, LLC
High School Diploma -
Houston Community College
Similar Profiles
Donald DeFrandDonald DeFrand
Parts Clerk at Commute AirParts Clerk at Commute Air
Linda AmadorLinda Amador
Aviation Maintenance Technician at Commute AirAviation Maintenance Technician at Commute Air
Evan WoodruffEvan Woodruff
Aircraft Maintenance Technician at Commute AirAircraft Maintenance Technician at Commute Air