Mark Gonzales
Caldwell,ID
Summary
Proven leader in warehouse operations and staff management, with a track record of enhancing efficiency and productivity. Skilled in inventory replenishment and employee motivation, I have successfully implemented strategies that resulted in maintaining operational out-the-door at 98%. Expert in policy enforcement and performance improvement, I excel in problem-solving and order fulfillment.
Overview
6
6
years of professional experience
Work History
Warehouse Supervisor II
Western Power Sports
Caldwell, ID
10.2023 - 07.2024
- Accomplish distribution operations through training, delegating, scheduling, coaching, counseling, and disciplining employees; communicate job expectations, plan, monitor, appraise, and review job contributions; plan and review compensation actions; enforce all policies and procedures.
- Achieve operational objectives by contributing operations information and recommendations to strategic plans and reviews.
- Prepare and complete action plans for 200 employees; implement production, fulfillment productivity methods, to achieve safety, quality, delivery, and cost standards.
- Problem resolution, complete audits, identify trends and share best practices.
- Develop warehouse design by planning layout, product flow, and product handling.
- Coordinate activities of Warehouse with activities of sales, inventory control and purchasing department to ensure availability of merchandise.
- Supervise shipping and receiving, distribution and workplace safety.
- Used warehouse management software to reconcile daily inventory.
Automation Design Consulting
Self-employed
Caldwell, ID
06.2022 - 10.2023
- Enhanced automation efficiency by designing and implementing advanced control systems.
- Collaborated with cross-functional teams to ensure seamless integration of automation systems within the existing manufacturing process.
- Conducted thorough risk assessments for new automation projects, ensuring compliance with industry safety standards.
- Conducted comprehensive evaluations of existing processes, identifying opportunities for further optimization through automation technologies.
Project Assistant
Amazon
Nampa, ID
08.2021 - 07.2023
- Complete multiple tasks simultaneously to optimize project completion.
- Maintain a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Prioritize and influence projects through superior quantitative and qualitative data analysis skills.
- Identify and eliminate root causes of defects in order to drive efficiency of operations.
- Systematically escalate problems or deviations in the operating plan to ensure they are delivered to customers.
- Implement training for staff of 50.
- Develop performance metrics to assist with driving business results.
- Have maintained Dock Rate at 563; operational defect was at 9.8%, now is being held at 4% or less.
Real Estate Agent
Keller Williams Realty
Boise, ID
08.2018 - 07.2021
- Interview new client to explain the buying process and draft plan of action to meet their needs.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advised clients on market conditions and property value for informed decision-making.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Negotiated favorable contract terms for 30+ clients, resulting in higher satisfaction rates and repeat business.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix06.2014
Skills
Warehouse Operations
Staff Management
Warehouse Logistics
Inventory Replenishment
Operational Reporting
Staff Training
Employee Motivation
Policy Enforcement
Performance Improvement
Problem Solving
Order Fulfillment
Timeline
Warehouse Supervisor II
Western Power Sports
10.2023 - 07.2024
Automation Design Consulting
Self-employed
06.2022 - 10.2023
Project Assistant
Amazon
08.2021 - 07.2023
Real Estate Agent
Keller Williams Realty
08.2018 - 07.2021
Bachelor of Science - Human Resources Management
University of Phoenix