Mark Gonzalez
Austin,TX
Summary
Dedicated individual seeking a leadership role with a thriving, growing company to apply management, leadership and motivational skills when overseeing a team and working toward a common goal to increase productivity.
Experienced with handling large volumes of calls and providing accurate information to callers. Utilizes effective communication techniques to ensure clarity and customer satisfaction. Track record of maintaining calm under pressure and resolving issues quickly and efficiently.
Overview
8
8
years of professional experience
Work History
Operator
TASUnited
03.2025 - 10.2025
- Handled high volumes of calls during peak hours while maintaining professionalism and composure.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Connected callers with appropriate professional, department, or business.
- Scheduled appointments, confirming details with patients to enhance efficiency.
- Processed customer inquiries and provided timely resolutions
- Supported sales representatives by preparing accurate quotes, proposals, and presentations tailored to prospective clients'' needs.
General Manager
Leslie's Pool Supplies
07.2020 - 09.2024
- Coordinated scheduling to maximize workforce efficiency and maintain optimal staffing levels.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed inventory of chemicals, overseeing proper storage and disposal methods.
- Performed repairs on pool equipment, enhancing system functionality and longevity.
Shift Lead
Pizza Hut
10.2017 - 07.2020
- Supervised team members to ensure efficient operations and high-quality service during busy shifts.
- Trained new staff on food preparation techniques, safety protocols, and customer service standards.
- Managed inventory levels, placing orders to maintain stock and minimize waste.
- Resolved customer complaints professionally, ensuring positive dining experiences and repeat business.
- Ensured compliance with health and safety regulations through regular inspections and training sessions.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Mcneil Highschool
Austin06-2018
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Leadership and team building
- Team player
- Customer relations
Timeline
Operator
TASUnited
03.2025 - 10.2025
General Manager
Leslie's Pool Supplies
07.2020 - 09.2024
Shift Lead
Pizza Hut
10.2017 - 07.2020
High School Diploma -
Mcneil Highschool