Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Goodell

Summary

I have over 15 years experience in the HVAC industry. As a Comfort Advisor and a Service Technician. As a Comfort Advisor professional with solid track record in client consultation and recommending effective HVAC solutions. Known for collaborating seamlessly with teams and adapting to changing client requirements, ensuring optimal outcomes. Trusted for reliability in providing insightful advice and maintaining high standards of service quality. I have a proven background in providing high-quality service and fostering customer satisfaction. Successfully advised clients on improving home comfort through tailored HVAC solutions, leading to increased client trust and repeat business. I demonstrate a effective communication and problem-solving skills in addressing client needs and resolving issues promptly. I also provide a professional with strong background in advising clients on comfort solutions. Skilled in customer service, sales, and technical knowledge of HVAC systems. I am reliable and adaptable, with excellent problem-solving and communication skills.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Comfort Advisor & Service Technician

Easy Air & Heat
03.2024 - 12.2024
  • HVAC Comfort Advisor and technician for air conditioning, heating, ventilation, and Indoor Air Quality in residential home.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
  • Built strong client relationships through attentive follow-up, ensuring satisfaction with services provided.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Demonstrated products and specific features at customer locations and special events.
  • Prepared and demonstrated [Product or Service] features and benefits to address specific customer wants and needs.
  • Engaged customers with friendly conversation to uncover needs and build trust.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Collaborated with other technicians, sharing knowledge and expertise to improve overall team performance.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Developed custom solutions to address unique client needs or site constraints while meeting budgetary requirements.
  • Optimized energy efficiency in facilities with proper calibration and fine-tuning of HVAC-R systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Calibrated equipment to achieve maximum efficiency.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Repaired and replaced motors, bearings and belts.
  • Filled out detailed work orders for each job completed.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.

Comfort Advisor & Service Technician

Forest City Heating and Air Conditioning
07.2023 - 04.2024
  • HVAC Comfort Advisor and Service Technician for air conditioning, heating, ventilation, and Indoor Air Quality in residential homes
  • Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Developed custom solutions to address unique client needs or site constraints while meeting budgetary requirements.
  • Optimized energy efficiency in facilities with proper calibration and fine-tuning of HVAC-R systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Enhanced system performance for clients through regular maintenance and preventive measures.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Repaired and replaced motors, bearings and belts.
  • Filled out detailed work orders for each job completed.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Inspected cooling systems and identified potential problems.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Performed routine maintenance on heating and cooling systems.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.

Comfort Advisor & Service Technician

Settle Heating and Air
01.2023 - 07.2023
  • HVAC Comfort Advisor and Service Technician maintenance of air conditioning, heating, ventilation, and Indoor Air Quality in residential homes
  • Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
  • Streamlined service processes, effectively managing work orders and scheduling appointments as needed.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
  • Optimized energy efficiency in facilities with proper calibration and fine-tuning of HVAC-R systems.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Repaired and replaced motors, bearings and belts.
  • Calibrated equipment to achieve maximum efficiency.
  • Filled out detailed work orders for each job completed.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Inspected cooling systems and identified potential problems.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Assisted in maintenance, repair and installation of ventilation systems.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
  • Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.

Comfort Advisor & Service Technician

STAY COOL Air Conditioning and Heating
01.2019 - 03.2021
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Prospected new sales leads from directories, referrals and partners.
  • Researched potential clients and markets to prepare for appointments.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Engaged customers with friendly conversation to uncover needs and build trust.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Optimized energy efficiency in facilities with proper calibration and fine-tuning of HVAC-R systems.
  • Streamlined service processes, effectively managing work orders and scheduling appointments as needed.
  • Provided detailed documentation for each job completed, supporting accurate record-keeping efforts.
  • Increased overall productivity by consistently completing tasks within projected timeframes, reducing need for follow-up visits.
  • Enhanced system performance for clients through regular maintenance and preventive measures.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Calibrated equipment to achieve maximum efficiency.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Performed routine maintenance on heating and cooling systems.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Inspected cooling systems and identified potential problems.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.

Comfort Advisor & Service Technician

Acgree Air Conditioning
01.2018 - 12.2018
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Managed sales plan activities and product launches resulting in expanded revenues and branding.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Connected heating or air conditioning equipment to water, fuel, or refrigerant sources to form complete circuits.
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Contributed to a high standard of workmanship by following company guidelines and adhering to local codes during installations and service calls.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Maintained up-to-date knowledge of industry advancements, staying informed on new technologies and best practices for servicing various types of equipment.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Calibrated permanent and portable environmental monitoring equipment.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Performed routine maintenance on heating and cooling systems.
  • Optimized performance by balancing systems and calibrating controls.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.

Comfort Advisor & Service Technician

Cool Quest Air Conditioning
08.2013 - 01.2018
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Managed sales plan activities and product launches resulting in expanded revenues and branding.
  • Set up appointments with potential and current customers to promote new products and services.
  • Researched potential clients and markets to prepare for appointments.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Calibrated equipment to achieve maximum efficiency.
  • Filled out detailed work orders for each job completed.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Repaired and replaced motors, bearings and belts.
  • Installed HVAC system expansions, discharge valves, air ducts, dampers, and stokers.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
  • Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
  • Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.

Comfort Advisor & Service Technician

Bio Clean Air
06.2007 - 07.2013
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Prospected new sales leads from directories, referrals and partners.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Developed custom solutions to address unique client needs or site constraints while meeting budgetary requirements.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Reduced downtime for businesses by quickly diagnosing and resolving complex HVAC-R issues.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
  • Utilized advanced diagnostic tools to accurately determine root causes of system malfunctions, enabling targeted repairs.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Optimized performance by balancing systems and calibrating controls.
  • Performed routine maintenance on heating and cooling systems.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Inspected cooling systems and identified potential problems.

Comfort Advisor & Service Technician

Cool Quest Air Conditioning
09.2005 - 08.2007
  • Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Prepared pricing agreements and contracts to close sales.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
  • Built strong client relationships through attentive follow-up, ensuring satisfaction with services provided.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Repaired and replaced motors, bearings and belts.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.

Comfort Advisor & Service Technician

Diversified Heating and Cooling
01.2004 - 08.2005
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Connected customers with services based on individual needs and vendor capabilities.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Proactively identified potential future issues during service calls, advising clients on steps to mitigate risks.
  • Developed custom solutions to address unique client needs or site constraints while meeting budgetary requirements.
  • Increased client retention by establishing strong professional relationships and addressing their concerns promptly.
  • Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
  • Demonstrated exceptional problem-solving abilities, often troubleshooting and repairing complex HVAC-R issues under challenging conditions.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Calibrated equipment to achieve maximum efficiency.
  • Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
  • Repaired and replaced motors, bearings and belts.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Kept accurate records of work activities, time, materials and faults on work orders.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Increased energy efficiency for clients by recommending and implementing eco-friendly HVAC solutions.

Comfort Advisor & Service Technician

Budget Heating and Cooling
01.2002 - 01.2004
  • Established trust with clients through clear communication, addressing concerns, and providing expert advice.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Maintained environmental conditions by rebuilding and replacing faulty components.
  • Repaired and replaced motors, bearings and belts.
  • Kept accurate records of time and materials used for each job to compile into service reports.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Worked on both home and business units for maintenance, repairs, and new installations.
  • Used technical skills, tools, and techniques like soldering to repair parts.
  • Worked in strict compliance with applicable OSHA regulations and safety requirements.
  • Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
  • Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
  • Completed thorough inspections of supporting electrical systems to assess continuity and locate faults.
  • Performed routine maintenance on heating and cooling systems.
  • Installed, connected and adjusted thermostats, humidistats and timers for optimal performance.
  • Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Inspected cooling systems and identified potential problems.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.

Comfort Advisor & Service Technician

United Restoration Heating and Cooling
01.2001 - 01.2002
  • Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Optimized customer experience by promptly resolving any issues or complaints related to service or installation work.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Used consultative sales approach to understand and meet customer needs.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Increased customer retention by offering knowledgeable advice on HVAC system care and maintenance.
  • Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.
  • Reduced downtime, performed emergency repairs on critical HVAC systems.
  • Implemented digital record-keeping system for maintenance and repair work, improving organizational efficiency.
  • Improved customer satisfaction with prompt and accurate troubleshooting of heating and cooling systems.
  • Enhanced system efficiency by performing routine maintenance and inspections on HVAC units.
  • Increased energy efficiency for clients by recommending and implementing eco-friendly HVAC solutions.
  • Provided exceptional customer service, resolving issues swiftly to maintain high satisfaction levels.
  • Managed inventory levels of tools and parts, ensuring technicians had access to necessary resources for successful job completion without delay.
  • Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
  • Troubleshot and diagnosed issues with HVAC and refrigeration units.
  • Inspected cooling systems and identified potential problems.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.
  • Installed supporting components such as fuel lines and wiring to complete systems.

Education

High School Diploma -

Arvada High School
Arvada, CO

Skills

  • Selling industrial services
  • A/C service and installation
  • AC equipment knowledge
  • Indoor air quality
  • Troubleshooting AC systems
  • Communication skills
  • Customer relations
  • Interpersonal skills
  • Organizational skills
  • Presentation skills
  • Equipment Installation
  • Customer Service
  • Troubleshooting
  • Diagnostics
  • Electrical Repairs
  • Mechanical Repairs
  • Preventive Maintenance
  • Safety
  • Compliance
  • Sales proposals
  • Goal-oriented mindset
  • Client relationship building
  • Client relationship development
  • Sales agreements
  • Upselling strategies
  • Outside sales
  • Cross-selling techniques
  • Service contract sales
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Team building
  • Task prioritization
  • Product knowledge
  • Self motivation
  • Customer relationship management
  • Product and service knowledge
  • Professionalism
  • Sales strategy
  • Resourcefulness
  • Product and service sales
  • Adaptability
  • Sales reporting
  • Closing techniques
  • Product sales
  • Sales techniques
  • Negotiation

Certification

EPA Certified Type 1 - Type 3 and Universal, ESCO Institute

Timeline

Comfort Advisor & Service Technician

Easy Air & Heat
03.2024 - 12.2024

Comfort Advisor & Service Technician

Forest City Heating and Air Conditioning
07.2023 - 04.2024

Comfort Advisor & Service Technician

Settle Heating and Air
01.2023 - 07.2023

Comfort Advisor & Service Technician

STAY COOL Air Conditioning and Heating
01.2019 - 03.2021

Comfort Advisor & Service Technician

Acgree Air Conditioning
01.2018 - 12.2018

Comfort Advisor & Service Technician

Cool Quest Air Conditioning
08.2013 - 01.2018

Comfort Advisor & Service Technician

Bio Clean Air
06.2007 - 07.2013

Comfort Advisor & Service Technician

Cool Quest Air Conditioning
09.2005 - 08.2007

Comfort Advisor & Service Technician

Diversified Heating and Cooling
01.2004 - 08.2005

Comfort Advisor & Service Technician

Budget Heating and Cooling
01.2002 - 01.2004

Comfort Advisor & Service Technician

United Restoration Heating and Cooling
01.2001 - 01.2002

High School Diploma -

Arvada High School

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Mark Goodell