Mark Goodger
North Las Vegas,NV
Summary
Experienced retail management professional dedicated to fostering a customer-centered, service-minded, purpose-driven, and principle-based culture. Skilled in leveraging technology to enhance the customer experience and drive sales through effective merchandising strategies. Committed to providing career development and personal growth opportunities for store team members by actively listening to their thoughts and concerns. Proficient in inventory management, customer service, staff training, problem-solving, and communication with a successful track record in leading store operations, promoting team collaboration, and achieving results. Dedicated to creating a positive shopping experience and optimizing store performance.
Overview
32
32
years of professional experience
Work History
Store Manager
Lowe's Home Improvement
01.2023 - 2025
Store Manager
Lowe's Home Improvement
01.2020 - 01.2023
- Managed the overall store operations, expenses, merchandising standards, compliance, safety, security, and workforce with those directly helping customers to drive positive customer experiences, sales, and margin performance.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
- Worked closely with the Store Manager mentor to develop skills needed in the Store Manager role.
- Closely worked through store manager onboarding plan in every key department in the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Assistant Store Manager
Lowe's Home Improvement
01.2003 - 01.2020
- Creating a culture that empowers my Service Managers and Support Managers to be leaders of their teams.
- Providing clear and correct direction and discussing performance improvement opportunities with all store leaders.
- Talent development and collaborating are key themes and finding every opportunity to leverage talent, multiple perspectives, diversity of thought, and experience to achieve bottom line results.
- Understanding how technology plays a role in customer buying habits, and using technology myself to be more efficient and productive in my job.
- Training Service Managers to succeed in their new roles including long range planning skills.
- Deliver compelling product experience to provide inspiration by merchandising in store location.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store/Operations Manager
The Home Depot
01.1991 - 01.2003
- Supervising multiple activities through merchandising and operational driven areas of the store.
- Providing clear communication from profit and loss to correct direction of the store.
- Monitoring the merchandising of the store to fit the market opportunities.
- Enhanced store performance by implementing effective operational strategies and streamlining daily processes.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
Education
Los Banos High School
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Skills
- Employee talent development
- Strategic business planning
- Technology proficiency
- Project coordination
- Strategic efficiency planning
- Retail merchandising strategies
- Recruitment and hiring
- Inventory control
- Team leadership and coaching
Timeline
Store Manager
Lowe's Home Improvement
01.2023 - 2025
Store Manager
Lowe's Home Improvement
01.2020 - 01.2023
Assistant Store Manager
Lowe's Home Improvement
01.2003 - 01.2020
Assistant Store/Operations Manager
The Home Depot
01.1991 - 01.2003
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Los Banos High School
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