Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mark Goodman

Sales & Banking
Kane,PA

Summary

Highly driven Sales Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

15
15
years of professional experience

Work History

Personal Banker

PNC Bank
Bradford, PA
11.2023 - 06.2024
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Identified customer desires and goals through needs-based sales tactics.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Cross-sold credit cards, loans and other bank products.
  • Educated customers on online banking and mobile banking applications.
  • Referred customers to other banking departments for specialized services.
  • Executed wire transfers, stop payments and account transfers.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Sales Manager - Remote

Freedom Financial Network
Tempe, AZ
09.2021 - 01.2023
  • Coached Team of 12 - 15 in successful selling methods and encouraged cross-selling to drive revenue.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Achieved company growth and brand development through market expansion and sales.
  • Created and maintained sales environment to support business objectives.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.

Territory Sales Executive

Giftcraft Ltd
North Texas, Texas
11.2020 - 09.2021
  • Developed relationships with prospects to expand sales territory.
  • Managed customer accounts to attain sales goals and distribution targets.
  • Analyzed potential to develop sales opportunities and call plan.
  • Managed expenses and time to maximize productivity.
  • Tracked calls, results and submitted reports.
  • Consulted with customers to gain feedback and address product or service concerns.
  • Aligned procedures and protocols with changing business demands.
  • Generated consistent referrals to sustain revenue and increase market share.

Account Manager

Redstone Foods
South Texas
10.2018 - 03.2020
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Cultivated long-term relationships with clients to accurately quote pricing and terms that achieve customer objectives.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Managed budgeting, forecasting and performance for all accounts.
  • Grew customer base by 20% by identifying needs for relevant product solutions to fit client budgets and schedules.
  • Managed existing portfolio and potential leads using CRM system.
  • Grew company revenue and rebuilt customer loyalty.

Account Executive

Hardware Resources
Dallas, TX
06.2016 - 09.2018
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
  • Made actionable and insightful recommendations for new products, extensions or enhancements.
  • Developed new business opportunities through client consultation and subcontractor referrals for turn-key services.
  • Identified and achieved standards and expectations, consistently exceeding sales goals.

President /CEO

America’s Choice Debt Settlement
Plano, TX
2006 - 12.2015
  • Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
  • Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
  • Coordinated work across departments to keep teams on track with company goals.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Determined performance goals and offered tactics for achieving milestones.
  • Oversaw all aspects of business expansion objectives and opportunities, including new market exploration, product development and overseas production possibilities.

Education

Bachelor of Science -

Westminster College
Fulton, MO

Skills

  • Sales leadership
  • Strategic planning
  • Analytical
  • Negotiations
  • Accountability
  • Develops and Cares for others
  • Strong presentation skills
  • Inspirational Leadership
  • Performance improvements
  • Policy/program development
  • Recruiting and hiring
  • Proficient in CRM, SalesForce, Grafana, many others
  • Builds Strong Collaborative Relationships
  • Knows the Business

Certification

  • Texas All-Lines Adjuster Training - 2021
  • Salesforce
  • International Association of Professional Debt Arbitrators Training - 2022
  • FAIR DEBT COLLECTION PRACTICES 2022
  • Certified Financial Marketing Professional
  • Certified Regulatory Compliance
  • Certified Debt Consultant
  • Pennsylvania Sales License
  • Pennsylvania Automotive Association member

Timeline

Personal Banker

PNC Bank
11.2023 - 06.2024

Sales Manager - Remote

Freedom Financial Network
09.2021 - 01.2023

Territory Sales Executive

Giftcraft Ltd
11.2020 - 09.2021

Account Manager

Redstone Foods
10.2018 - 03.2020

Account Executive

Hardware Resources
06.2016 - 09.2018

Bachelor of Science -

Westminster College

President /CEO

America’s Choice Debt Settlement
2006 - 12.2015

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Mark GoodmanSales & Banking