Mark Goodwin

Dedicated and detail-oriented Technical Support professional with hands-on experience in maintaining computer hardware, infrastructure, multimedia software and digital peripherals, including installing, configuring, troubleshooting, and upgrading. Background includes 3+ years of customer service in meeting customer needs and resolving issues. Possess strong teamwork, interpersonal, and problem-solving skills. Have a strong willingness to learn and grow within the IT industry. Technical skills include: - Install and configure Microsoft Windows XP/ Vista, and Windows 7/8/10. - Perform basic PC maintenance, repairs, and troubleshooting. - Use anti-virus tools to prevent and recover from malware infections. - Diagnose and resolve Windows, PC hardware, network, and printer troubleshooting scenarios. - Configure mobile devices, such as smartphones and tablet. - Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices. - Install and configure peripheral devices and system components. - Proficient Microsoft Office skills in Word, Excel, Outlook - Install and configure wired and wireless LAN links and internet access devices. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.