Mark Gordon
Tallahassee
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
14
14
years of professional experience
Work History
Locksmith
Pop A Lock
10.2023 - Current
- Built strong relationships with suppliers leading to timely delivery of quality materials at competitive prices.
- Maintained a clean work environment while completing tasks to minimize disruption to clients'' homes or businesses.
- Enhanced client satisfaction by providing prompt, professional service in emergency situations.
- Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
- Used key cutting machines to duplicate or cut new keys.
- Educated clients on proper lock maintenance and usage to extend product life and prevent malfunctions.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
- Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
- Installed new door hardware such as locks, plates, and closers
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Maintained accurate records of completed jobs, customer information, and payments received to facilitate efficient business operations.
- Improved security for clients by installing and maintaining various types of lock systems.
- Repaired panic hardware and alarm detection connections on doors.
- Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
- Used devices to open door locks without keys.
- Self-motivated, with a strong sense of personal responsibility.
General Manager
Roadrunner Services
07.2022 - 06.2023
- Provided clear direction and set priorities for accomplishing desired actions and results
- Met safety and security standards by overseeing preventative maintenance and repairs
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Managed company assets by maintaining clean and fully equipped establishments with properly working equipment
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Directed recruitment efforts, hiring qualified personnel while maintaining diversity objectives
- Recruited team members for maintaining adequate staffing levels according to projected sales
- Established employee development plan, setting clear expectations for team members
Delivery Driver
Advance Auto Parts
04.2022 - 07.2022
- Utilized relevant map programs and GPS systems to navigate routes
- Checked delivery addresses and verified correct package delivery
- Adhered to delivery schedules and deadlines
- Followed established procedures for handling hazardous materials during transport according to government regulations
- Observed and adhered to traffic laws and safety procedures, preserving accident-free driving record
- Assisted warehouse staff with daily operations such as unloading shipments or organizing stock shelves
- Prepared and made deliveries to customer accounts on assigned routes using company vehicles
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Completed paperwork and maintained records, complying with federal laws and regulations
- Confirmed all packages were properly labeled
Auto Transport Driver
Roadrunner Services
03.2022 - 07.2022
- Maintained an up-to-date knowledge of current DOT rules and regulations related to transporting vehicles across state lines
- Communicated effectively with dispatchers regarding route changes or delays due to traffic or weather conditions
OTR Commercial Truck Driver
Elite Transfer
07.2018 - 05.2021
- Adhered to all applicable safety regulations while operating vehicles
- Maintained good working relationships with co-workers and supervisors
- Resolved customer complaints promptly and efficiently by providing satisfactory solutions
- Utilized GPS navigation systems to accurately locate destinations along assigned routes
- Reported any incidents or accidents that occurred during the course of travel immediately
- Efficiently managed paperwork associated with each shipment such as manifests, bills of lading, hazardous material forms
- Safeguarded cargo from theft, damage, tampering or contamination throughout transit
- Conducted pre-trip inspections prior to departure and post-trip inspections upon arrival at destination
- Developed efficient route planning strategies to maximize fuel efficiency and minimize downtime
- Maintained accurate records of cargo delivery including invoices and bills of lading
- Communicated regularly with dispatchers regarding changes in schedules or delivery times
OTR Commercial Truck Driver
Schneider National
09.2016 - 06.2018
- Utilized GPS navigation systems to accurately locate destinations along assigned routes
- Adhered to all applicable safety regulations while operating vehicles
- Consistently provided feedback on road conditions, traffic patterns and other relevant information to dispatch team members
OTR Commercial Truck Driver
Hirschbach Motor Lines
09.2013 - 06.2016
- Demonstrated excellent customer service skills while interacting with clients on-site
- Efficiently managed paperwork associated with each shipment such as manifests, bills of lading, hazardous material forms
- Managed time effectively in order to meet strict deadlines for deliveries and pickups
OTR Commercial Truck Driver
Werner Enterprises
05.2011 - 08.2013
- Developed efficient route planning strategies to maximize fuel efficiency and minimize downtime
- Exhibited strong problem solving skills when faced with unexpected road conditions or delays
- Provided courteous customer service while delivering shipments directly to customers' locations
Education
High School Diploma - undefined
Florida High
Tallahassee, FL05.2007
Skills
- Employee Scheduling
- Staff Training
- Labor Cost Controls
- Verbal and Written Communication
- Safety Assurance
- Strategic Planning
- Team Oversight
- Inventory Control
Certification
Timeline
Locksmith
Pop A Lock
10.2023 - Current
General Manager
Roadrunner Services
07.2022 - 06.2023
Delivery Driver
Advance Auto Parts
04.2022 - 07.2022
Auto Transport Driver
Roadrunner Services
03.2022 - 07.2022
OTR Commercial Truck Driver
Elite Transfer
07.2018 - 05.2021
OTR Commercial Truck Driver
Schneider National
09.2016 - 06.2018
OTR Commercial Truck Driver
Hirschbach Motor Lines
09.2013 - 06.2016
OTR Commercial Truck Driver
Werner Enterprises
05.2011 - 08.2013
High School Diploma - undefined
Florida High
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