Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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MARK GOSSETT

MARK GOSSETT

City, Urbana,State, OH

Summary

Seasoned System Administrator with 20-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts, and data security.

Overview

2
2
years of post-secondary education
17
17
years of professional experience

Work History

SCCM Administrator

Robert Half
Urbana, OH
02.2021 - 03.2021
  • SCCM administration for vulnerabilities needing patched.
  • Make packages, applications, device groups, running reports.
  • Resolved over 50 PCI related vulnerability tickets.
  • SCCM administration monitoring as well.
  • This is for all endpoint assets (client machines) and servers.
  • Utilizing SSRS, Task sequencing, SSMS and general server and endpoint knowledge.

Infrastructure Administrator

Cigna Health System
Urbana, OH
10.2018 - 01.2021
  • Scheduled hardware replacements and fixes, ensuring ticket routing server hardware manager (good term is life cycle management, replacing with cost effective, etc.).
  • Created autonomous reporting and management system for server hardware.
  • Facilitated installation processes to deliver project requirements on time.
  • XMediusFAX - solution used for Medicare and Medicaid industry.
  • Tested network's performance and created strategies to maintain integrity of overall infrastructure.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
  • Facilitated Hyper-V disk renaming project for 300 servers.
  • Worked in team-driven environments and communicated effectively with all stakeholders.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Diagnosed and executed resolution for all network and server issues.

Vulnerability Management Engineer

Huntington Bank, Heitmeyer Consulting
Dublin, OH
09.2018 - 07.2020
  • Performed remediation on vulnerabilities, evaluating, treating and reporting (Kenna and Qualys) on 20,000+ workstations and 8,000+ Windows servers Application security (deployments, static analysis, improving and maintaining secure development standards, supporting 3rd party customers to maintain standards).
  • Development/ implementation of best practices, documentation/presentation of processes, remediation Implemented.
  • Gathered, documented and modeled data to assess business trends.
  • Created and optimized records management strategies to coordinate and protect information.
  • Produced detailed and relevant reports for use in making business decisions.
  • Evaluated current processes to develop improvement plans.
  • Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Sr. Infrastructure Engineer Windows/VMware

Nationwide Insurance
Columbus, OH
02.2018 - 09.2018
  • Support Nationwide Insurance Cloud Managed Services (CMS) clients, utilizing Windows Operating System and VM (VMware) approximately across 10K+ Servers nationally hosted on VMware Infrastructure (6.5) Configure and troubleshoot clustering solutions by Veritas VCS (Infoscale).
  • Highly responsive nationally aware customer service relations with communication and documentation key.
  • Troubleshoot OS leveraging native 3rd party tools.
  • Supporting customer/end users with desktop/laptop support, printing, network connection and security concerns.
  • Document and provide evidence into Root Cause Analysis.
  • Helped support and update corporate security utilizing SEP.
  • Submit and implement Change Control with documentation, test plans, back-outs, verification, and notification steps.
  • Evaluated existing procedures and made proactive adjustments to meet changing demands.
  • Gathered requirements for ongoing projects and organized details for management use.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.

Sr. Systems Administrator/Network/Windows System Engineer

Pentius Mgmt., LLC
New York, NY
04.2014 - 11.2014
  • Knowledge of setup, operations and support of Office365.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Implemented, developed, tested installation and update of file servers, print servers and application servers in all departments.
  • Analyzed complex project server issues; worked on large enterprise business-critical applications.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
  • Diagnosed and executed resolution for all network and server issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.

Network Administrator/Windows System Engineer

Champaign Telephone Company
Urbana, OH
01.2002 - 01.2014
  • Support of 1000+ external customers for online bill payment system (e-statement).
  • Windows patching kept up to date on all VM's for critical patches, others, as necessary.
  • Managed & supervised a 24/7 call center (15 employees), utilizing AMTELCO's Infinity communication system.
  • Administration of backup infrastructure utilizing Symantec Backup Exec, Legato Networker, and Unitrends for DLP.
  • Performed network security design and integration duties.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Diagnosed and executed resolution for all network and server issues.
  • Completed minor preventative maintenance and mechanical repairs on equipment.

Education

Associate of Science - Computer Programming

Danville Area Community College
Danville, IL
07.1994 - 08.1996

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Adaptability

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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

SCCM Administrator

Robert Half
02.2021 - 03.2021

Infrastructure Administrator

Cigna Health System
10.2018 - 01.2021

Vulnerability Management Engineer

Huntington Bank, Heitmeyer Consulting
09.2018 - 07.2020

Sr. Infrastructure Engineer Windows/VMware

Nationwide Insurance
02.2018 - 09.2018

Sr. Systems Administrator/Network/Windows System Engineer

Pentius Mgmt., LLC
04.2014 - 11.2014

Network Administrator/Windows System Engineer

Champaign Telephone Company
01.2002 - 01.2014

Associate of Science - Computer Programming

Danville Area Community College
07.1994 - 08.1996

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