MARK GOSSETT
City, Urbana,State, OH
Summary
Seasoned System Administrator with 20-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts, and data security.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
SCCM Administrator
Robert Half
Urbana, OH
02.2021 - 03.2021
- SCCM administration for vulnerabilities needing patched.
- Make packages, applications, device groups, running reports.
- Resolved over 50 PCI related vulnerability tickets.
- SCCM administration monitoring as well.
- This is for all endpoint assets (client machines) and servers.
- Utilizing SSRS, Task sequencing, SSMS and general server and endpoint knowledge.
Infrastructure Administrator
Cigna Health System
Urbana, OH
10.2018 - 01.2021
- Scheduled hardware replacements and fixes, ensuring ticket routing server hardware manager (good term is life cycle management, replacing with cost effective, etc.).
- Created autonomous reporting and management system for server hardware.
- Facilitated installation processes to deliver project requirements on time.
- XMediusFAX - solution used for Medicare and Medicaid industry.
- Tested network's performance and created strategies to maintain integrity of overall infrastructure.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
- Facilitated Hyper-V disk renaming project for 300 servers.
- Worked in team-driven environments and communicated effectively with all stakeholders.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Diagnosed and executed resolution for all network and server issues.
Vulnerability Management Engineer
Huntington Bank, Heitmeyer Consulting
Dublin, OH
09.2018 - 07.2020
- Performed remediation on vulnerabilities, evaluating, treating and reporting (Kenna and Qualys) on 20,000+ workstations and 8,000+ Windows servers Application security (deployments, static analysis, improving and maintaining secure development standards, supporting 3rd party customers to maintain standards).
- Development/ implementation of best practices, documentation/presentation of processes, remediation Implemented.
- Gathered, documented and modeled data to assess business trends.
- Created and optimized records management strategies to coordinate and protect information.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated current processes to develop improvement plans.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Sr. Infrastructure Engineer Windows/VMware
Nationwide Insurance
Columbus, OH
02.2018 - 09.2018
- Support Nationwide Insurance Cloud Managed Services (CMS) clients, utilizing Windows Operating System and VM (VMware) approximately across 10K+ Servers nationally hosted on VMware Infrastructure (6.5) Configure and troubleshoot clustering solutions by Veritas VCS (Infoscale).
- Highly responsive nationally aware customer service relations with communication and documentation key.
- Troubleshoot OS leveraging native 3rd party tools.
- Supporting customer/end users with desktop/laptop support, printing, network connection and security concerns.
- Document and provide evidence into Root Cause Analysis.
- Helped support and update corporate security utilizing SEP.
- Submit and implement Change Control with documentation, test plans, back-outs, verification, and notification steps.
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Gathered requirements for ongoing projects and organized details for management use.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
Sr. Systems Administrator/Network/Windows System Engineer
Pentius Mgmt., LLC
New York, NY
04.2014 - 11.2014
- Knowledge of setup, operations and support of Office365.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented, developed, tested installation and update of file servers, print servers and application servers in all departments.
- Analyzed complex project server issues; worked on large enterprise business-critical applications.
- Worked flexible hours; night, weekend, and holiday shifts.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Diagnosed and executed resolution for all network and server issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Exceeded goals through effective task prioritization and great work ethic.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Network Administrator/Windows System Engineer
Champaign Telephone Company
Urbana, OH
01.2002 - 01.2014
- Support of 1000+ external customers for online bill payment system (e-statement).
- Windows patching kept up to date on all VM's for critical patches, others, as necessary.
- Managed & supervised a 24/7 call center (15 employees), utilizing AMTELCO's Infinity communication system.
- Administration of backup infrastructure utilizing Symantec Backup Exec, Legato Networker, and Unitrends for DLP.
- Performed network security design and integration duties.
- Led server infrastructure development, quality assurance, staging and production systems.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Made recommendations regarding information technology infrastructure overhauls.
- Diagnosed and executed resolution for all network and server issues.
- Completed minor preventative maintenance and mechanical repairs on equipment.
Education
Associate of Science - Computer Programming
Danville Area Community College
Danville, IL 07.1994 - 08.1996
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Adaptability
Excellent work ethic
Self-motivated professional
Hardware and software maintenance
Servers expertise
Computer system design
Collaboration
Technical Analysis
Adaptability
Organization And Time Management
Analytical Skills
Program installations
System upgrades
Leadership
Troubleshooting
Customer Service
Analytical skills
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
SCCM Administrator
Robert Half
02.2021 - 03.2021
Infrastructure Administrator
Cigna Health System
10.2018 - 01.2021
Vulnerability Management Engineer
Huntington Bank, Heitmeyer Consulting
09.2018 - 07.2020
Sr. Infrastructure Engineer Windows/VMware
Nationwide Insurance
02.2018 - 09.2018
Sr. Systems Administrator/Network/Windows System Engineer
Pentius Mgmt., LLC
04.2014 - 11.2014
Network Administrator/Windows System Engineer
Champaign Telephone Company
01.2002 - 01.2014
Associate of Science - Computer Programming
Danville Area Community College
07.1994 - 08.1996