Mark Greene
Dothan
Summary
Results-driven owner/operator with over 25 years of experience in service delivery and customer relations. Skilled in business management, vendor negotiations, and team development, consistently achieving high standards of service quality and customer loyalty.
Overview
43
43
years of professional experience
Work History
Owner/Operator Service Techninian
M and C Service Company
Dothan, AL
09.1998 - 09.2025
- Developed and implemented operational strategies to enhance service delivery efficiency.
- Oversaw daily business operations, ensuring high standards of customer satisfaction and service quality.
- Managed vendor relationships, negotiating contracts to optimize service costs and improve supply chain performance.
- Trained and mentored staff on best practices in service techniques and customer engagement strategies.
- Streamlined workflow processes, reducing turnaround time for service requests while maintaining quality standards.
- Established performance metrics to evaluate team effectiveness and implement continuous improvement initiatives.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Service Technician
McChahern Service Company
Columbus Ga
06.1992 - 09.1998
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks on equipment to prevent operational failures and enhance reliability.
- Trained junior technicians on troubleshooting techniques and safety protocols to improve service quality.
- Implemented process improvements that reduced service response times, increasing overall efficiency.
- Managed inventory of tools and parts, ensuring availability for timely service completion and reducing delays.
- Provided technical support to clients, resolving issues promptly and fostering long-term customer relationships.
- Explained diagnostic findings to customers and outlined repair or service options.
Shop NOC IC SGT-E/5
U.S. Army Active Duty
Ft Rucker Al
12.1982 - 03.1992
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- 68 HX 20 Aircraft Repairman
Education
Associate of General Studies - General Studies
U S Training Comman
South Korea03-1985
Air Craft Repair - Air Craft
U S Army Tech School
Ramtoul Air Force Base 04-1983
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Business management
Timeline
Owner/Operator Service Techninian
M and C Service Company
09.1998 - 09.2025
Service Technician
McChahern Service Company
06.1992 - 09.1998
Shop NOC IC SGT-E/5
U.S. Army Active Duty
12.1982 - 03.1992
Associate of General Studies - General Studies
U S Training Comman
Air Craft Repair - Air Craft
U S Army Tech School