Mark Griffin
Greenville,NC
Summary
Entrepreneurial Managing Partner offering progressive experience in operations leadership. Skilled at identifying and implementing process improvements to drive efficiency and productivity. Motivated leader with proven success managing cross-functional teams.
Overview
16
16
years of professional experience
Work History
Managing Partner
Hoover Custom Tops
Kinston, NC
03.2022 - 12.2023
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Optimized supply chain to reduce materials costs and improve distribution.
- Oversaw performance reviews for all team members.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Hired, trained and mentored 9 staff members to maximize productivity.
- Established best practices for customer service initiatives.
- Drove revenue up 81% by cultivating successful client relations.
- Actively participated in strategic planning meetings.
- Fostered collaboration and development of new practices by team leaders.
- Led weekly meetings with senior partners to discuss progress updates.
- Negotiated contracts with suppliers, vendors, and clients.
- Spearheaded new facility expansion with $500,000.00 in capital funds.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Managed daily operations including staff management and client relations.
- Increased company revenue by $300,000.00 within first year.
- Created and managed budgets for the firm's operations.
- Reviewed daily and overall financials to ensure profitability.
- Reviewed monthly financial statements and generated reports accordingly.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals (Eisenhower Matrix).
General Manager of Sales and Operation
IC Granite Countertops
Winterville/Beaufort, NC
07.2017 - 02.2022
- Strengthen operational efficiencies and traceability, developing organization systems for financial records and sales reports (Moraware and Quickbooks Software)
- Resolve both customer and employee issues regarding fabrication and installation of jobs
- Implement conflict resolution tactics by cooperating with clients and staff to achieve team objectives
- Recruit, hire and train new members on application of skills, projects, sales and customer service
- Managed daily operations, including supervising multiple team members across two locations
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Achieved profitability and sales growth
- From first year to last, grew sales over 100%
Territory Sales Manager
American Red Cross
Greenville, NC
03.2016 - 07.2017
- Coordinate all activities over 8 counties in Eastern North Carolina (Hyde, Tyrell, Washington, Martin, Bertie, Hertford, Northampton, Halifax)
- Work with local hospital representatives to ensure blood supply is met in my region
- Supervise and oversee 50+ volunteers/sponsors
- Travel across territory, set up meetings and deliver all necessary materials to make blood drives successful
- Plan market strategies to penetrate and maximize donor results
- First Territory Manager to grow region in 10 years.
Business Development Manager
Super Shred
Greenville, NC
01.2014 - 03.2016
- Formalized sales process to enhance operations and promote acquisition of new customers
- Developed and managed regional sales programs and market operations
- Educated customers on product features and use to provide optimal service.
General Manager
The Buckle
Nashville, TN/Raleigh & Greenville, NC
05.2008 - 01.2014
- Responsible for Day to Day operations specific to sales growth, new employee training, conflict resolution and Human Resource management
- Specialized in growing sales through customer engagement with product to ensure loyalty and 'craving' of product line
- Received all monthly sales bonuses based on exceeding sales quotas
- Received all available bonuses for controlling inventory and meeting shrink goals.
Education
Some College - General studies
Nash Community College
05.2008
High School Diploma - General Studies
Faith Christian School
05.2007
Skills
- Staff training and development
- Financial and cash flow analysis
- Policies and procedures implementation
- Business strategy development
- Sales and market growth
- Client relationships
- Problem resolution
- Expedited resolutions to correct customer problems and complaints
- KPI Tracking
- Strategic Planning Skills
Timeline
Managing Partner
Hoover Custom Tops
03.2022 - 12.2023
General Manager of Sales and Operation
IC Granite Countertops
07.2017 - 02.2022
Territory Sales Manager
American Red Cross
03.2016 - 07.2017
Business Development Manager
Super Shred
01.2014 - 03.2016
General Manager
The Buckle
05.2008 - 01.2014
Some College - General studies
Nash Community College
High School Diploma - General Studies
Faith Christian School
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