Mark Griffin
Channelview,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
Harvey, IL
11.2023 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Representative
ORC Protel
Lansing, IL
2020 - 2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintenance
Anyytyme Sanitizing llc
Chicago, IL
04.2019 - 03.2020
- Responsible for maintaining and repairing building infrastructure and the surrounding building grounds. Maintaining a safe environment for myself and others. Ensure that workspace is in accordance with regulations and standards.
- (847) 344-5235
General Laborer
TM TIRE Co.
Crestwood, IL
11.2018 - 04.2019
- Using manual tools to remove old tire treading then retreading the tire for reuse. Loading and unpacking items. Cleaning up construction sites.
- (708) 597-3078
Production Worker
Harvest Foods
Chicago, IL
08.2017 - 01.2018
- Working on an assembly line packaging frozen fruits and vegetables. Also production prep.
- (773) 847-3313
Production Worker
1st Class Staffing / Premier Employees Solutions
Manteno, IL
05.2016 - 12.2016
- Loading, unloading, packing, packaging, line assembly work, and keeping a clean work environment
- (815) 744-9000
Billing and Collecting Agent
Collectors Training Institute
Chicago, IL
01.2012 - 03.2015
- Collecting past due debts for various clients
Education
High school diploma - undefined
Simeon Career Academy High School
Chicago, IL05.2005
Skills
- Assembly
- Heavy Lifting
- Load & Unload
- Warehouse Experience
- Microsoft Word
- Microsoft Powerpoint
- Packaging
- Order Picking
- Pallet Jack
- Drywall
- Forklift
- Handyman experience
- Facilities maintenance
- Industrial maintenance
- Landscape maintenance
- Lawn care
- Customer service
- Teamwork and collaboration
- Attention to detail
Certification
TWIC
Timeline
Delivery Driver
Amazon Flex
11.2023 - 01.2025
Maintenance
Anyytyme Sanitizing llc
04.2019 - 03.2020
General Laborer
TM TIRE Co.
11.2018 - 04.2019
Production Worker
Harvest Foods
08.2017 - 01.2018
Production Worker
1st Class Staffing / Premier Employees Solutions
05.2016 - 12.2016
Billing and Collecting Agent
Collectors Training Institute
01.2012 - 03.2015
High school diploma - undefined
Simeon Career Academy High School
Customer Service Representative
ORC Protel
2020 - 2022