Mark Gross
Vancouver
Summary
Dynamic technician with extensive experience at AT&T/Directv, excelling in equipment installation and customer service. Proven ability to enhance team performance through innovative problem-solving and effective collaboration. Recognized for promoting high customer satisfaction and operational efficiency, consistently resolving technical issues and ensuring optimal system functionality.At safeway, I was responsible for product ordering,maintaining backroom inventory,regular shelf stock,as well as,seasonal items,building and maintaining of endbase promotional products on a weekly bases,all aspects of managing employees in the grocery department,also capable of all office operations.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Inhouse Techinician for Directv Home Services
att/Directv
Vancouver
08.2016 - 07.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Tecnician for Dishnetwork Home Services
Morningstar electric llc.
Camas
06.2011 - 09.2016
- Installed residential and commercial equipment following safety procedures.
- Conducted routine maintenance on installed systems to ensure proper functionality.
Satellite Installation Technician
Northstar satellite llc.
Salem
07.2001 - 03.2011
- Installed satellite systems in residential and commercial settings
- Configured satellite receivers for optimal signal reception
- Conducted site surveys to assess installation requirements
- Troubleshot and resolved satellite system issues
Store Owner/operator
pitstop market
Silverton
07.2000 - 09.2003
- Managed daily store operations and ensured efficient inventory management.
- Trained staff on customer service protocols and product knowledge.
- Developed promotional strategies to increase customer engagement and sales.
- Oversaw financial transactions and maintained accurate cash registers.
Store Manager
Tnt market and deli
Silverton
08.1995 - 06.2000
- Managed daily store operations, ensuring smooth workflow and customer satisfaction.
- Trained and supervised staff on product knowledge and customer service best practices.
- Organized inventory, maintaining stock levels and ensuring product freshness.
- Implemented merchandising strategies to enhance product visibility and appeal.
3rd Person Management
Safeway
Salem
06.1983 - 05.1995
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- responsible for product ordering,as well as inventory control in the grocery dept
Education
Frontline Leadership
Safeway Inhouse Training Program
Distric Office,salem,or.07-1994
Skills
- Equipment installation
- System maintenance
- Customer service
- Team collaboration
- Problem solving
- Technical support
- Merchandising techniques
- Signal troubleshooting
- Site surveying
- Inventory management
- Sales strategies
- Operational efficiency
Affiliations
- enjoy working on cars,moreso performance upgrades,but repairs/ maintainence as well
Certification
- food handlers permit
- sbca certification
References
References available upon request.
Timeline
Inhouse Techinician for Directv Home Services
att/Directv
08.2016 - 07.2025
Tecnician for Dishnetwork Home Services
Morningstar electric llc.
06.2011 - 09.2016
Satellite Installation Technician
Northstar satellite llc.
07.2001 - 03.2011
Store Owner/operator
pitstop market
07.2000 - 09.2003
Store Manager
Tnt market and deli
08.1995 - 06.2000
3rd Person Management
Safeway
06.1983 - 05.1995
Frontline Leadership
Safeway Inhouse Training Program
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