Mark Guerrero
San Antonio,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
1
1
year of professional experience
Work History
Shift Manager
McDonald's
10.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Crystal City High School
Crystal City, TX05.2021
Skills
- Team Development
- Quality Assurance
- Flexible Schedule
- Employee Training
- Reliability
- Customer Service
- Continuous improvements
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
McDonald's
10.2022 - Current
High School Diploma -
Crystal City High School