Mark Gusek
Inverness,FL
Summary
Experienced Retail Merchandiser versed in using product placement, end caps and points of purchase displays to manufacturer's best advantage. Astute professional with goal-oriented nature promotes optimized retail workflow for bolstered customer experience. Exceptional negotiator for prime positioning locations.
Organized and motivated employee eager to apply time management and organizational skills in various environments..
Upbeat, customer-focused Sales Associate with 15 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Customer-oriented sales professional with 15 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Sales Merchandiser
Coca-Cola Beverages Florida
Tampa, FL
12.2023 - Current
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Developed strong working relationships with store managers and other key personnel.
- Communicated and coordinated planogram execution with store management.
- Built product displays and placed appropriate signage for merchandise.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Monitored stock to maintain sufficient quantity of featured product.
- Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
- Printed labels and tags for for-sale merchandise.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
Online Grocery Associate
Walmart
Spring Hill, FL
03.2020 - 12.2020
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Processed payments for orders using various payment methods.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Completed pickup and shopping orders for customers within local area.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Suggested comparable products to replace out-of-stock items.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Listened to customer needs to identify and recommend best products and services.
- Secured and stored items until customer pickup.
Sales Associate
Dillard's
Melbourne, FL
04.2019 - 03.2020
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Bagged or packaged purchases and wrapped gifts.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Assisted customers with product selection, sizing and styling.
- Collected payments and provided accurate change.
- Handled customer complaints in a professional manner.
Store Leader
Petco Animal Supplies Stores Inc.
Viera, Florida
02.2009 - 03.2019
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered customer queries and complaints and provided prompt solutions.
- Supervised cashiers during peak hours to ensure smooth transactions.
- Assisted customers with product selection based on their individual needs.
- Organized special events such as promotions and clearance sales.
- Inspected deliveries to verify quality standards before stocking shelves.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other stores to find desired items.
- Prepared merchandise for purchase or rental.
- Delivered measurable results across product lines with skilled leadership over marketing, merchandising and sales initiatives.
- Helped each team increase business with improved approaches to planning and product line management.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Resolved customer service issues to ensure customer satisfaction.
- Cleaned shelves, counters and tables to maintain organized store.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained records related to sales for store management.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Described merchandise and explained use, operation and care.
- Recorded quantities of damaged, faulty or expired items in product reports.
- Received store deliveries and transported items to correct facility locations.
- Created successful plans to maximize profits and reduce loss.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Contributed to merchandising ideas at team meetings to increase sales.
- Computed purchases and received and processed cash or credit payment.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Managed all aspects of store operations including staffing schedules, budgeting.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maximized profits by controlling costs and managing budgets effectively.
Education
High School Diploma -
Melbourne High School
Melbourne, FL05.1997
Skills
- Visual Merchandising
- POS
- Sales Techniques
- Cost Analysis
- Stock Replenishment
- Retail Buying
- Reliable and Punctual
- Vendor Relations
- Visual Displays
- POS Systems Knowledge
- In-Store Support
- Friendly and Outgoing
- Floor Set Design
- Stock Rotation
- Store Maintenance
- Active Listener
- Pricing and Signage Updates
- Creative With Adobe InDesign
References
References available upon request.
Timeline
Sales Merchandiser
Coca-Cola Beverages Florida
12.2023 - Current
Online Grocery Associate
Walmart
03.2020 - 12.2020
Sales Associate
Dillard's
04.2019 - 03.2020
Store Leader
Petco Animal Supplies Stores Inc.
02.2009 - 03.2019
High School Diploma -
Melbourne High School
Similar Profiles
Joseph ToscanoJoseph Toscano
Driver Merchandiser at Coca Cola Beverages FloridaDriver Merchandiser at Coca Cola Beverages Florida
Theresa WhitneyTheresa Whitney
Director, Corporate HR and Talent Acquisition at Coca-Cola Beverages FloridaDirector, Corporate HR and Talent Acquisition at Coca-Cola Beverages Florida
Brian KeyserBrian Keyser
BUSINESS DEVELOPMENT MANAGER at Coca-Cola Beverages FloridaBUSINESS DEVELOPMENT MANAGER at Coca-Cola Beverages Florida
DONDRE AXSONDONDRE AXSON
Forklift Operator at Coca-Cola Beverages FloridaForklift Operator at Coca-Cola Beverages Florida
Charles JordanCharles Jordan
Mobile Detailer at CJ's Mobile Detailing & Pressure Washing LLCMobile Detailer at CJ's Mobile Detailing & Pressure Washing LLC