Summary
Overview
Work History
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Mark Gustafson

Bradenton,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Lowe's
Bradenton, FL
08.2023 - 12.2023
  • Scanned items and checked pricing on cash register for accuracy.
  • Greeted customers and responded to informational requests.
  • Informed customers of in-store promotions or pricing specials.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Operated cash registers to process payments for goods and services.
  • Welcomed customers, offering assistance to help find store items.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Identified needs of customers promptly and efficiently.

Food Safety /Office Manager

Goodson Farms
Riverview, FL
07.2012 - 04.2023
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Used judgment and initiative in handling confidential matters and requests.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Delegated work to staff, setting priorities and goals.
  • Managed office inventory and placed new supply orders.
  • Ensured compliance with applicable laws regarding employment practices.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained filing system for records, correspondence and other documents.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with others to discuss new opportunities.
  • Interpreted and communicated work procedures and company policies to staff.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Skills

  • Payment Collection
  • Customer Service
  • Cash Handling
  • Check Processing
  • Order Coordination
  • POS System Operation
  • Product Knowledge
  • Positive and Professional
  • Telephone Management
  • Customer Inquiries
  • Customer Relationship Management (CRM)
  • Product Recommendations
  • Customer Complaint Resolution

Affiliations

  • Love to read and educate myself through documentaries and history programing
  • Enjoy spending time with my dautsun "Gus"
  • I travel as much as possile ! Journeys have innncluded trips to Canada, Uktaine, Barcelona, and the UK
  • Love spending time and dining out with family and friends

Accomplishments

  • Recieved "Employees of the Year Award" when I was in the food and beverage Industry {1997-2007}

Certification

  • Food Safety Certification and Forklift Certified while employed with Goodson Farms

References

References available upon request.

Timeline

Customer Service Cashier

Lowe's
08.2023 - 12.2023

Food Safety /Office Manager

Goodson Farms
07.2012 - 04.2023
  • Food Safety Certification and Forklift Certified while employed with Goodson Farms

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Mark Gustafson