Mark Gutierrez
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service/Sales position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Day Laborer and Substitute Teacher
Allied Forces Temporary Services
09.2003 - Current
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Prepared job sites by removing debris and setting up materials and tools.
- Worked alongside team to accomplish work goals according to schedule.
- Utilized construction tools and machinery to effectively complete job site projects.
Teacher
Roosevelt Unified School Disttrict
08.2006 - 05.2011
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Developed and implemented classroom routines to address varying student needs.
- Created and developed lesson plans to meet students' academic needs.
- Created lessons and online testing materials to facilitate remote learning.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
Education
Master of Arts - Elementary Education
University of Phoenix
Tempe, AZ05.2007
Bachelor of Arts - History
Grand Canyon University
Phoenix, AZ05.2001
High School Diploma -
Shadow Mountain High School
Phoenix, AZ05.1994
Skills
- Team Building
- Data Management
- Attention to Detail
- Clerical Support
- Analytical and Critical Thinking
- Team Management
- Cultural Awareness
- Microsoft Office
- Customer Service
- Friendly, Positive Attitude
- Interpersonal Communication
- Organizational Skills
- Teamwork and Collaboration
- Research
- Problem Resolution
Accomplishments
- Supervised team of 15 to 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Teacher
Roosevelt Unified School Disttrict
08.2006 - 05.2011
Day Laborer and Substitute Teacher
Allied Forces Temporary Services
09.2003 - Current
Master of Arts - Elementary Education
University of Phoenix
Bachelor of Arts - History
Grand Canyon University
High School Diploma -
Shadow Mountain High School
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