Mark G. Zapanta
Rancho Cordova,CA
Summary
To employ my knowledge and experience with the intention to securing a professional career with opportunity of challenges and career advancement, while gaining knowledge of new skills and expertise.
Overview
17
17
years of professional experience
Work History
Firefighter Type 1 Handcrew
CAL FIRE N.E.U. Station 20, F.K.U. Station 43 & 3
Nevada City
03.2021 - Current
- Knowledgeable in every position.
- Responded to multiple fires throughout N.E.U.
- Conducted multiple fuel mitigations projects.
- Assisted in Medical Rescue and Public Assists during winter storms.
- Trained in Public Safety, First Aid, CPR/AED, EMT, Combat Saving Life Skills.
- Trained in control burn operations, radio operations, hose lays, mobile attack, and direct attack.
- Served every position in the hook line/crew.
- Participated in IA fires locally throughout the State.
- Deployed on 2 major fire campaigns which spanned 2-3 weeks per campaign. I was awarded a High Recognition Award Ribbon by the State and by Governor Newsom.
- Assisted in Helitack Missions.
- Assisted with fire suppression and rescue operations in wildland and structural fires.
- Performed search and rescue operations in low visibility environments.
- Attended monthly drills involving hose handling, ladder use and ventilation techniques.
- Participated in regular physical training sessions to maintain fitness levels.
- Responded to emergency medical calls, hazardous materials incidents, vehicle extractions, and other emergency situations.
- Prepared reports regarding emergency responses including details related to personnel and equipment used and recommendations for future action.
M12
Army National Guard
Camp San Luis Obpiso
01.2021 - Current
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Supervised the maintenance of vehicles and other military equipment according to standards.
- Developed expertise in small arms use, care, and accountability.
- Assisted in the preparation of administrative documents such as awards, evaluations, and promotion packets.
- Provided tactical and technical guidance to facilitate unit duties.
- Managed daily operations at forward operating bases by coordinating resources from multiple departments.
- Performed duties as a member of a security detail in support of high-level government officials.
Reserve Firefighter
Sacramento Fire Department
Sacramento
04.2020 - 03.2021
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
- Followed established protocols for handling hazardous materials safely.
- Monitored radio frequencies to receive instructions from the Incident Commander regarding assignments or changes in tactics at the scene of an incident.
- Attended meetings with local officials regarding department policies and procedures.
- Assisted with extinguishing fires, rescuing victims, and providing hazardous material control.
- Participated in drills and training sessions designed to enhance firefighter skillset.
- Provided public education on fire safety and prevention methods.
- Organized and maintained inventory of equipment used by Reserve Firefighters.
- Operated pumps, ladders, hoses, foam systems, and other specialized tools for fire suppression activities.
- Assisted with maintenance of apparatus including engine checks, hose testing.
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
Store Manager
Verizon
Fairfield, CA
04.2014 - 05.2019
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
3531
USMC
Camp Pendleton , CA
05.2007 - 08.2010
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Transported hazardous materials safely following established guidelines.
- Operated all-wheel vehicles and equipment over variety of terrain and roadways for support of combat operations.
- Inspected and maintained vehicles to ensure they were safe for operation.
- Maintained safety and security of cargo, personnel and equipment in convoy.
- Loaded, secured, and unloaded cargo according to established procedures.
- Oversaw and checked proper loading and unloading of cargo on vehicles and trailers.
- Notified supervisors of defects, vehicle damage or traffic violations.
- Conducted regular checks of fluid levels including oil, coolant, transmission fluid, brakes.
- Followed designated routes accurately using maps, GPS systems, or other navigational tools.
New/Used Car Sales Consultant
McCune Jeep Dodge Chrysler
San Diego, CA
10.2006 - 05.2010
- Provided excellent customer service throughout the entire buying process.
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Demonstrated vehicle performance, handling, and safety features.
- Negotiated prices with customers based on budget constraints.
- Assisted in the preparation of sales contracts for customer signature.
- Provided product information to customers regarding warranties, financing options, and trade-in values.
- Followed up with potential buyers after purchase to ensure satisfaction.
- Inspected trade-ins for condition assessment before offering a value estimate.
- Greeted customers and identified their needs and preferences.
- Organized test drives for prospective buyers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Maintained records related to sales for store management.
Education
FF1 - Sac City FF1 Fire Academy
American River College
Sacramento09-2020
Emergency Medical Technician -
Project Heartbeat
Sacramento 03-2020
Associate of Science - Criminal Justice
Kaplan College
San Diego08-2011
High School Diploma -
Eastlake High School
Chula Vista, CA06-2005
Skills
- Weather Condition Assessment
- Apparatus Maintenance
- Fire Suppression Tactics
- Medical Response
- Emergency Response
- Combat Life Saving Skills
- Fire Suppression Work
- Microsoft Office Applications
- Master in Sales
- Excellent communicator with high emotional intelligence
- Goal Setting
- Project Planning
- Teamwork and Collaboration
- Decision-Making
- Operational Reporting
- Interpersonal Skills
- Task Prioritization
- Professionalism
Timeline
Firefighter Type 1 Handcrew
CAL FIRE N.E.U. Station 20, F.K.U. Station 43 & 3
03.2021 - Current
M12
Army National Guard
01.2021 - Current
Reserve Firefighter
Sacramento Fire Department
04.2020 - 03.2021
Store Manager
Verizon
04.2014 - 05.2019
3531
USMC
05.2007 - 08.2010
New/Used Car Sales Consultant
McCune Jeep Dodge Chrysler
10.2006 - 05.2010
FF1 - Sac City FF1 Fire Academy
American River College
Emergency Medical Technician -
Project Heartbeat
Associate of Science - Criminal Justice
Kaplan College
High School Diploma -
Eastlake High School
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