Summary
Work History
Education
Skills
Timeline
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Mark Hackman

Racine,WI

Summary

Accomplished Investigator and Social Worker with a proven track record of enhancing case resolution rates by over 30% through meticulous report writing and empathetic interview techniques. Leveraged ethical diligence and risk assessment skills at Racine County, significantly improving client well-being and case efficiency. Specializes in developing tailored intervention plans and crisis management, demonstrating a strong ability to maintain calm under pressure.

Work History

Investigator

Racine County
  • Documented findings and prepared detailed reports.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Maintain a professional tone.
  • Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
  • Conducted interviews with witnesses and clients.
  • Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Testified in court during Type proceedings and trials.

Social Worker

Wisconsin Correctional Services
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Assisted clients with navigating and accessing social services such as housing and medical care.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.

Youth Worker

Norris A Residential
  • Documented findings and prepared detailed reports.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
  • Maintain a professional tone.
  • Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
  • Conducted interviews with witnesses and clients.
  • Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Testified in court during Type proceedings and trials.

Education

Bachelor Of Applied Arts And Science - Psychology

UW-LaCrosse
La Crosse, WI

Skills

  • Detailed report writing
  • Interview techniques
  • Ethical and honest
  • Due diligence
  • Risk assessment
  • Report development
  • Data review
  • Interrogation skills
  • Risk analysis
  • Calm in crisis situations
  • Report preparation

Timeline

Investigator

Racine County

Social Worker

Wisconsin Correctional Services

Youth Worker

Norris A Residential

Bachelor Of Applied Arts And Science - Psychology

UW-LaCrosse

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Mark Hackman