Mark Hale

• Directed a team of manager-level reports in Accounting, Finance, Investor Account Reconciliation, Default Loss Modeling, Vendor Recovery, and Payroll departments
• Ensured the accurate and timely preparation of required periodic financial statements and related comprehensive analytical reporting by supporting departmental, company, corporate parent, and regulatory requirements
• Lead team in build out of bottoms up forecast for both revenues and costs at unit level drivers
• Guided staffing model buildout using KPI level data and managed communications of impacts to business lines
• Built analysis to improve understanding of productivity bottlenecks
• Reduced on-shore footprint through automation and off-shoring to lower employee costs
• Negotiated client and vendor related demands that reduced default loan loss expense by more than $4.0mm in a year
• Identified and remediated over taxation and licensing resulting in over $3.6mm of recoveries and savings of $0.8mm per annum
• Reviewed and approved all vendor and client contracts for accounting, billing, and bill back language
• Built and managed team of experienced staff to reconcile and bill vendor related errors
• Guided pricing model rebuild which more accurately reflected fixed, mixed, and variable costs
• Redesigned tables and rewrote footnotes for external financial reporting package
• Implemented technical accounting issues new policies, and/or update existing financial, accounting and/or other business policies to support the business and to ensure LoanCare stays current/best-in-class with changing U.S
• GAAP and statutory/regulatory requirements, including revenue recognition and credit losses within receivables
• Worked with departmental internal control owners to support the development of comprehensive SOX process workflows, written narratives, and other supporting documentation necessary to substantiate our policy and control environment, as well as any shared/intercompany and/or outsourced financial processes
• Built plan for Workday system implementation mapping for business unit.

• Managed projections for P&L and Balance Sheet related to the Reverse Mortgage portfolio
• Worked with internal and external parties to validate and build cash flow for assets and liabilities
• Continued enhancement of the default loss models for updates to HUD guidance
• Built pricing model for $14bn Reverse Mortgage servicing portfolio sale using internal and external cash flows, identifying stratums with similar characteristics for valuation purposes
• Served as lead in pricing and loss assumption with external suiters for Reserve Mortgage sale
• Reworked default loss projections for serviced portfolio for required accounting reserve adjustments, with emphasis on rate/volume drivers
• Derived fair value of assets and liabilities for quarterly valuation remeasurement using internal and external sources
• Converted complex accounting treatment into usable information for Sr Management and forecast.

• Led large team in preforming day to day accounting functions for both Forward and Reverse Servicing
• Responsible for internal and external audit, and balance tables/foot notes for SEC filings related to servicing assets and liabilities
• Documented company stance on various positions related to new accounting pronouncement ACS 326 Current Expected Credit Losses (CECL) for Reverse Mortgage and Forward Advances
• Reworked accounting for income and expense related on balance sheet loans and debt for Reverse Mortgage portfolio
• Documented consolidation memos for Variable Interest Entities (VIE) trusts for Reverse mortgage portfolio
• Determined accounting treatment based on contractual language
• Documented company stance on multiple +$100mm unique transactions and their associated appropriate accounting treatments
• Worked with secondary marketing to value for Forward whole loans including loss expectations
• Worked with external auditors to validate, document, and explain the company’s accounting treatment of day-to-day functions and unique transactions
• Built impairment processes for acquired Advance and Reverse Mortgage discounts
• Worked to build and validate special tax related requests
• Built plan and implemented conversion of aged ERM to Workday for Reverse Mortgage portfolio.

• Built and/or redesigned forecasting models to create more accurate projected results for multi-business and multi-cost center organization
• Key member in the documenting and recording of multiple significant transactions of financial instruments in concert with accounting consultants and Controller organization
• Provided monthly variance analysis to Sr
• Management with rate volume drivers
• Delivered monthly and ad hoc reporting around key metrics, operational stats and financial impacts
• Identified and remediated gaps in cash reconciliations which decreased losses
• Assisted in converting accounting and finance concepts into practical communications to C suite
• Evaluated WAC and WAL bond performance on $9 billion bond portfolio
• Used accounting experience to minimize inefficiencies in pre-established processes
• Documented end to end processes in collaboration with SOX and Control team to remediate significant deficiencies noted by external auditors regarding controls
• Teamed with Operational and Controller organizations to clean balance sheet aged item and redesign substantiation of balances
• Leader of Loss Model rebuild with cross functional team using unit level, timelines, and economic drivers to more accurately project losses.

• Built monthly reporting for Citi’s Controller, including analysis and commentary.
• Wrote the MCA process for new portfolios.
• Identified and documented controls and risks of new portfolio implementation.
• Worked with Finance to identify and reduce risk of losses by correcting accrual processes.
• Designed and implemented several Balance Sheet analysis tools.
• Drove consistency in reporting and explanations for variance explanations to Sr. Management.
• Designed and implemented accounting tools and templates for internal portfolios based on contractual obligations.
• Managed the accounting testing and implantation of systems by working with Ops, PMO and Treasury groups.
• Built tools to assist with building plan and forecast for deferrals using volume and rate projections.
• Redesigned deferral models.
• Built and presented reporting packages to Sr. Management.

• Built and implemented global risk analysis/deep dives on a macro and micro level.
• Identified key controls and risks around conversion data.
• Review internal documentation to insure accuracy and reduction of risk.
• Managed the communication, collection and validation of explanations on various analyses from global colleagues.
• Played a key role on a global team in the conversion of general ledger reconciliation data.
• Wrote the requirement for balancing and control functions to eliminate risk in data conversion.

• Managed the design of a new global reporting tool for key stake holders.
• Assisted in the planning of global migration of account proof work.
• Assisted in the tracking and communication of Global ICAPs.