Mark Hall
Orlando
Summary
Dynamic Manager at Able Business Services, adept in contract negotiation and risk management. Proven success in enhancing operational efficiency and elevating customer satisfaction through effective vendor management. Renowned for mentoring talent and fostering compliance standards, consistently delivering exceptional results in a fast-paced environment.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Special Janitorial Contract Manager
Able Business Services
Miami
01.2005 - Current
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including
- scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Manage special projects for City of Miami, Dade County Libraries, Miami-Dade Water &
- Analyze and mitigate legal, financial, and operational risks within contracts.
- Ensure all agreements comply with federal, state, and local laws, plus company policies.
- Monitor contract performance and adherence to terms and conditions.
- Analyze and mitigate legal, financial, and operational risks within contracts.
- Ensure all agreements comply with federal, state, and local laws, plus company policies.
- Monitor contract performance and adherence to terms and conditions.
- Collaborate with cross-functional teams (legal, finance, operations).
- Serve as the primary liaison for vendors and external partners.
- Provide guidance and training to internal teams on contract processes.
- Drafted and reviewed contracts for compliance with company policies.
- Negotiated terms and conditions with clients and vendors effectively.
- Managed contract execution process to ensure timely completion.
- Collaborated with legal team to address contractual issues.
- Maintained contract database for easy access and tracking.
- Trained staff on contract management best practices and tools.
- Analyzed contract performance to identify potential risks and improvements.
- Developed standard operating procedures for contract management processes.
Janitorial Services
Able Business
Miami
01.2005 - 10.2025
- Managed relationships with vendors providing services such as landscaping, pest control, janitorial services.
- Handled complaints from customers regarding janitorial services provided.
- Worked closely with vendors providing services to the property, such as landscaping companies or janitorial services.
- Coordinated with vendors for necessary services such as HVAC repair, landscaping, janitorial services.
- Coordinated with management to ensure that all janitorial services were performed according to established standards.
- Negotiated contracts with vendors for services such as pest control or janitorial services.
- Developed policies and procedures for janitorial services including scheduling, budgeting, inventory control.
- Responding promptly to requests for janitorial services from staff members or visitors.
- Served as a liaison between vendors providing services at managed sites such as landscaping companies, janitorial services providers, negotiating contracts where appropriate.
- Negotiated contracts with vendors for services such as janitorial services or catering needs.
- Oversaw daily operations of janitorial services including staffing, scheduling, and budgeting.
- Assisted in developing cost-effective strategies for reducing operational costs associated with janitorial services.
- Reviewed invoices related to janitorial services prior to submitting them for payment processing.
- Negotiated favorable rates with vendors providing services such as pest control or janitorial services.
- Prepared surfaces by cleaning, leveling, and applying necessary underlayment.
- Operated tools such as saws, sanders, and adhesive applicators effectively.
- Assisted clients in selecting appropriate materials for their flooring projects.
- Collaborated with team members to complete large installations efficiently.
- Maintained equipment and tools to ensure optimal performance and safety standards.
- Inspected completed work for quality assurance and adherence to specifications.
Carpet Cleaning Technician
Contractservices
Miami
04.2013 - 05.2025
- Operated carpet cleaning equipment to ensure thorough cleaning of various surfaces.
- Assessed customer needs and recommended appropriate cleaning services for satisfaction.
- Maintained cleanliness and organization of work area and tools for safety compliance.
- Collaborated with team members to complete large-scale carpet cleaning projects efficiently.
- Adhered to safety protocols while handling chemicals and operating machinery on-site.
- Inspected completed work to ensure high-quality standards were consistently met.
- Expanded cleaning services to tile, grout and hardwood floors upon customer advance request.
- Instructed customers on proper carpet and upholstery care and sold cleaning products for various surfaces.
- Inspected carpets for signs of wear or damage before beginning work.
- Communicated effectively with clients regarding scheduled appointments or changes in service plans.
- Maintained cleaning machines and tools and verified excellent condition before using at customer site.
- Cleaned carpets using hot water extraction method, shampooing and bonnet cleaning techniques.
- Utilized special spotting agents and equipment to treat tough spots or stains in carpets.
- Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
- Applied protective treatments such as deodorizers and stain-resistant coatings.
- Adhered strictly to safety guidelines when operating heavy machinery or chemical products.
- Ensured all tools were properly maintained according to manufacturer instructions.
- Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
- Explained cleaning process to residential customers upon arrival at home and answered questions.
- Removed dust mites, allergens, mold spores, pet dander, pollen, bacteria, and other contaminants from carpets through steam cleaning process.
- Completed cleaning projects per day, with excellent survey ratings and multiple repeat customers.
- Submitted and explained verbal and written estimates of cleaning services costs in advance.
- Provided customers with information on proper care and maintenance of their newly cleaned carpets.
- Assisted in setting up hoses, tanks and power cords at job sites.
- Kept records of services performed including types of services provided, dates serviced.
- Followed company uniform, performance and security policies with every job.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Kept business entrances clean, tidy and professional in appearance.
- Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Completed routine maintenance checks, notifying management of needed repairs.
Flooring Technician
Contractservices
Miami
05.2024 - 12.2024
- Installed various flooring types including hardwood, laminate, and tile.
- Prepared surfaces by cleaning, leveling, and applying necessary underlayment.
- Operated tools such as saws, sanders, and adhesive applicators effectively.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Organized and cleaned conference rooms with trash removal, floor cleaning and proper chair arrangement.
- Operating floor cleaning machines such as scrubbers or burnishers to buff floors.
- Operated industrial floor cleaning equipment for routine maintenance and deep cleaning tasks.
- Performed minor repair and maintenance on flooring and floor cleaning equipment.
- Checked rooms, public spaces and bathrooms multiple times per shift for floor cleaning needs.
- Performed daily maintenance tasks such as cleaning floors, walls and counters in order to maintain a clean working environment.
- Performed general cleaning duties such as sweeping floors, dusting shelves.
- Cleaning carpets, floors, walls, windows, furniture and fixtures as required by customers.
- Performed routine cleaning of pools, including skimming, vacuuming, and brushing pool walls and floors.
- Performed basic maintenance duties such as cleaning tables, sweeping floors.
- Performed daily cleaning tasks such as sweeping floors, dusting fixtures, emptying trash cans.
- Conducted regular cleaning duties such as dusting shelves or mopping floors.
- Performed closing duties such as cleaning floors, wiping down surfaces, restocking items.
- Completed closing duties at the end of each shift including cleaning dishes, wiping down surfaces, sweeping and mopping floors.
- Performed basic maintenance duties within the kennel area such as cleaning cages and kennels, sweeping floors and emptying litter boxes.
- Operated floor scrubbing machines safely while performing deep cleaning tasks.
- Performed general cleaning duties such as sweeping floors, washing dishes, mopping surfaces.
- Maintained cleanliness of the store by dusting shelves, vacuuming floors, and cleaning windows.
- Performed basic maintenance tasks such as sweeping floors, mopping spills, and cleaning bathrooms.
- Ensured a clean, organized working environment by cleaning shelves, counters, windows and floors.
- Performed regular cleaning duties such as sweeping floors, dusting shelves, wiping counters and removing trash.
- Completed daily cleaning tasks such as mopping floors, washing dishes.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Educated customers on the importance of regular cleaning schedules for maintaining beautiful wood floors over time.
- Performed regular cleaning duties including vacuuming, dusting, mopping, and sweeping floors.
- Maintained cleanliness of the store by sweeping floors, mopping spills, cleaning windows and mirrors.
- Maintained cleanliness of building interiors by vacuuming, dusting furniture and fixtures, cleaning windows and floors.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Performed maintenance tasks such as cleaning up spills, sweeping floors.
- Performed closing duties such as cleaning floors, washing dishes, wiping down surfaces.
- Performed housekeeping duties such as laundry, cleaning rooms and mopping floors.
- Maintained cleanliness standards throughout the facility by regularly cleaning equipment and floors.
Painting Assistant
Contractservices
Miami
05.2022 - 01.2024
- Assisted in preparing surfaces for painting projects.
- Mixed and matched paints to achieve desired colors.
- Applied primers and paint using brushes and rollers.
- Maintained a clean and organized work environment.
- Collaborated with painters to ensure timely project completion.
- Handled tools and equipment safely during painting tasks.
- Supported inventory management of paint supplies and materials.
- Followed safety protocols to minimize hazards on job sites.
- Used power washers or pressure cleaners to remove dirt from exterior walls prior to painting.
- Helped prepare walls for painting by sanding rough spots or filling holes with putty.
- Organized supplies such as brushes, rollers, tapes for easy access during jobsite work.
- Ensured that all safety protocols were followed at all times while working on the job site.
- Assisted lead painter with prepping, painting, and clean-up of workspaces.
- Performed minor repairs on surfaces to be painted prior to application of paint.
- Worked closely with painters to ensure proper coverage of surfaces being painted.
Skills
- Contract negotiation
- Risk management
- Compliance standards
- Vendor management
- Project planning
- Operations management
Certification
- Painter Certification
- Pressure Washing Certification
- Garage Pressure Washing
- Coverall Certification
References
- William Berry, Able Business Services, CEO, Employer, ablmaint1@bellsouth.net
- Fabvio Pino, The Eel Pino Group, Inc., CEO, Past Employer, theeelpinogroup@msn.com
- Terrance Lorrant, The City Of Miami, Director, Friend, director@hisorialblackprecint.org
Personal Information
Title: Contract Manager
Timeline
Flooring Technician
Contractservices
05.2024 - 12.2024
Painting Assistant
Contractservices
05.2022 - 01.2024
Carpet Cleaning Technician
Contractservices
04.2013 - 05.2025
Janitorial Services
Able Business
01.2005 - 10.2025
Special Janitorial Contract Manager
Able Business Services
01.2005 - Current