Summary
Work History
Education
Skills
Timeline
Certification
Overview
pwb
Mark Alan Hambleton

Mark Alan Hambleton

Austin,TX

Summary

Strong leader and problem-solver able to streamline operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Work History

Energy Customer Technical Specialist

Tesla
02 2024 - Current
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Minimized downtime by swiftly diagnosing issues and completing necessary repairs on malfunctioning solar equipment.
  • Increased customer satisfaction ratings by addressing their concerns promptly and providing professional guidance on how to optimize the performance of their solar systems.

Professional Break to Take Online Coursework

NA
07 2023 - 02 2024
  • Passionate about learning and committed to continual self improvement.
  • Took multiple courses through Coursera regarding IT support and data analytics
  • Took additional steps to further enhance my resume and focus on streamlining information

Tier I iOS/Mac Technical Specialist

Apple
06 2022 - 07 2023
  • Trained over 500+ users on desktops, laptops and mobile devices.
  • Documented risk management issues and outlined mitigation actions.
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Investigated system issues and implemented resolutions to reduce downtime.

Insurance - Insurance Advisor/Agent

NEXT Insurance
04 2021 - 12 2021
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
  • Explained features, advantages and disadvantages of various policies to promote over 1,000 Property & Casualty insurance sales.
  • Maintained high standards of customer service by building relationships with clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.

Elementary Music Teacher

Sycamore Springs Elementary School (DSISD)
09 2020 - 01 2021
  • Instructed students on vocal performance, harmonizing, performing scales and proper posturing.
  • Mentored struggling students with individualized approach to enhance learning.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Developed daily lesson plans to generate interest in vocals, movements and use of classroom instruments.

Associate Band Director

Leander Middle School (LISD)
09 2019 - 03 2020
  • Monitored student progress based on detailed weekly lesson plans and assessments.
  • Rewrote original scores to adapt to different musical genres and styles.
  • Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
  • Assessed musicians and assigned instruments and parts for songs and concerts.

Marching Band Educational Staff

Leander High School (LISD)
08 2015 - 11 2019
  • Communicated with the directors in lesson planning for marching rehearsals and Student leadership development
  • Instructed both woodwind and brass sectionals as well as full ensemble visual instruction
  • Supported lead teacher in developing and carrying out lessons and in helping students.
  • Guided students in developing a deeper understanding of course concepts by providing one-on-one support.

Education

Education/Education Administration - Secondary Education

The University of Texas at Austin
5.//2019

Skills

  • MS Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Classroom, Charms, Finale, Sibelius, and Pyware
  • JIRA, Atlassian, Confluence, Tableau, Chat GPT, Mac OS, Windows OS, Linux, iOS, Android OS, VPN services, WPM: 50
  • Customer service, Support, Educational leadership, Problem Solving, Collaboration, Goal oriented, Dedicated Listener, Outgoing, Can-do Attitude, Fast learner, Open to constructive feedback, Team teaching, Fast paced, Critical thinking, Curriculum design, Adult teaching, Group instruction, Asynchronous learning, Mediation, Mentoring, Clerical, Notary services, Pays attention to Detail

Timeline

Energy Customer Technical Specialist

Tesla
02 2024 - Current

Professional Break to Take Online Coursework

NA
07 2023 - 02 2024

Tier I iOS/Mac Technical Specialist

Apple
06 2022 - 07 2023

Insurance - Insurance Advisor/Agent

NEXT Insurance
04 2021 - 12 2021

Elementary Music Teacher

Sycamore Springs Elementary School (DSISD)
09 2020 - 01 2021

Associate Band Director

Leander Middle School (LISD)
09 2019 - 03 2020

Marching Band Educational Staff

Leander High School (LISD)
08 2015 - 11 2019

Education/Education Administration - Secondary Education

The University of Texas at Austin

Certification

  • Customer Support/Success Training - 2023
  • iOS Technician, Apple - 2022
  • Certified Tier 1 Mac Advisor, Apple - 2022
  • Certified Energy Technical Support (Solar), Tesla - 2024

Overview

1
1
Certificate

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Mark Alan Hambleton