Mark Hamel
West Warwick,RI
Summary
Dynamic Production Support Technician with a strong background at Electric Boat, skilled in troubleshooting and process improvement. Recognized for enhancing workflow and training new technicians while maintaining a positive attitude. Committed to quality control and safety, leveraging teamwork and critical thinking to drive operational excellence.
Overview
2026
2026
years of professional experience
Work History
Production Support Technician
Electric Boat
North Kingstown, RI
06.2018 - Current
Production Support Supervisor
Electric Boat
North Kingstown, RI
03.2017 - 06.2018
- Operated as the 3rd shift 962 Supervisor including ECC/ tool cribs/maintenance and crane maintenance.
- Managed production support operations, ensuring timely resolution of issues and minimizing downtime.
- Led cross-functional teams to enhance process workflows and improve operational efficiency.
- Developed and implemented standard operating procedures for production support tasks.
- Analyzed system performance data to identify areas for improvement and optimize resources.
- Mentored junior staff, providing training on troubleshooting techniques and best practices.
- Conducted regular audits of support processes, driving continuous improvement initiatives across the team.
- Implemented scheduled maintenance, as well as reviewing and entering computerized PM data.
- Organized relevant training sessions and personally trained new members of team.
- Developed strong relationships with cross-functional teams to facilitate effective communication and collaboration throughout the production process.
- Created a culture of continuous improvement by fostering open feedback channels and encouraging team members to share innovative ideas for process enhancements.
Production Support Technician
Electric Boat
North Kingstown, RI
01.2010 - 03.2017
- Issued and received tools, safety equipment, and other consumables in the tool crib while maintaining a positive attitude and calm demeanor.
- Collaborated with engineering teams to implement process improvements.
- Assisted in training new technicians on operational procedures and safety standards.
- Utilized troubleshooting tools to identify root causes of production failures.
- Enhanced workflow by suggesting modifications to existing processes and systems.
- Played an integral role in achieving operational excellence by adhering to all company policies, regulations, and guidelines during daily tasks.
Sales Associate/ Warehouse
Burlington Coat Factory
Woonsocket, RI
2003 - 02.2004
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store presentation by organizing merchandise and restocking.
- Implemented inventory management techniques to reduce stock discrepancies and enhance organization.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - General Studies
Community College of Rhode Island
North Kingstown, RISkills
Machine operation
Electrical troubleshooting
Detail-oriented
Troubleshooting expertise
Quality control
Continuous improvement
Equipment controls
Positive attitude
Teamwork and communication
Strong work ethic
Problem-solving
Attention to detail
Following instructions
Punctual and reliable
Worksite safety
Critical thinking
Computer skills
Timeline
Production Support Technician
Electric Boat
06.2018 - Current
Production Support Supervisor
Electric Boat
03.2017 - 06.2018
Production Support Technician
Electric Boat
01.2010 - 03.2017
Sales Associate/ Warehouse
Burlington Coat Factory
2003 - 02.2004
No Degree - General Studies
Community College of Rhode Island