Mark Hamer
Matteson,IL
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director
PMI Chicagoland Chapter
Illinois
06.2020 - Current
- Strategic Leadership: Work closely with the President and Board of Directors to develop and execute strategic plans that align with PMI Global objectives and the needs of the Chicagoland project management community.
- Program Development: Oversee the planning and execution of professional development events, training sessions, and special programs to support continuing education and certification.
- Compliance & Governance: Ensure adherence to PMI policies, bylaws, and ethical standards, while maintaining transparent and effective governance practices.
Client Service Manager
Fluke Corporation
Illinois
03.2019 - 06.2020
- Oversee and manage the entire project lifecycle of onboarding an enterprise client - from developing and executing the Project Plan, Project Scope, and Project Timeline to managing Project Team and Project Stakeholders.
- Managed a team of software developers and quality assurance specialists in the development and launch of a new customer relationship management (CRM) software product.
- Monitored metrics and developed actionable insights to improve efficiency and took ownership of customer issues and followed problems through to resolution.
- Plan and lead weekly video-based project meetings as well as ensure technical data requirements, milestones, escalating risk and providing project status updates are delivered accurately and on-time.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Project Manager
S-Net Communication
Des Plaines, IL
05.2018 - 03.2019
- Oversaw project scope, timelines, and budget, resulting in the successful launch of the new infrastructure and improved site reliability metrics.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared and submitted project invoices for review and approval.
- Negotiated and managed third-party contracts related to project deliverables.
- Maintained open communication by presenting regular updates on project status to customers.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and adjust.
Project Manager
Comcast Business VoiceEdge
Naperville, Illinois
08.2007 - 05.2018
- Manage innovative office-wide communication infrastructure for 6000 plus users.
- Planned, designed, and scheduled phases for large projects.
- Manage Application Migration.
- Monitored project performance to identify areas of improvement and adjust.
- Coordinated with IT, Engineering, and cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Inspired and motivated team members as needed to proactively meet commitments.
Account Manager
Volt Technical Resources
Naperville, IL
08.2006 - 08.2007
- Designed, developed, and implemented a successful recruitment process to fill more than 500 vacancies annually.
- Developed and mentored inside sales staff with a core focus on the understanding and implementation of innovative sales strategies and SOPs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Educated clients on new products or services to increase customer engagement with the brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Worked alongside global business leaders to deploy new training strategies.
Education
Bachelor of Arts - Liberal Arts and Sciences
Governors State University
University Park, IL04-2005
Certification - Lean Six Sigma Green Belt
VMEdu, Inc.
07-2020
Certification - Project Management Professional (PMP)
Project Management Institute
09-2022
Skills
- PMP Certification
- Agile Methodologies, Waterfall
- Regulatory Compliance
- ERP, Familiar Jira, SDLC Life Cycle
- SD-Wan Hardware, Routers, Switches, Firewalls
- DMAIC Processes
- Microsoft Office, SharePoint
- Data Protection
- Process Improvement
- Manage Contracts
- Interdepartmental Collaboration
Affiliations
- Director Of Knowledge Sharing Project Management Institute, Chicagoland Chapter
- Alpha Kappa Alpha Sorority Inc.
- Jack and Jill America Inc.
Certification
- Project Management Professional (PMP), Project Management Institute
- Lean Six Sigma Green Belt (LSSGB)
- Information Technology Infrastructure Library (ITIL)
Timeline
Director
PMI Chicagoland Chapter
06.2020 - Current
Client Service Manager
Fluke Corporation
03.2019 - 06.2020
Project Manager
S-Net Communication
05.2018 - 03.2019
Project Manager
Comcast Business VoiceEdge
08.2007 - 05.2018
Account Manager
Volt Technical Resources
08.2006 - 08.2007
Bachelor of Arts - Liberal Arts and Sciences
Governors State University
Certification - Lean Six Sigma Green Belt
VMEdu, Inc.
Certification - Project Management Professional (PMP)
Project Management Institute