Mark Hammond
McKinney
Summary
Dynamic leader with extensive experience at the US Army Reserve, excelling in strategic planning and project management. Achieved significant operational improvements through innovative training programs and effective resource allocation. Renowned for relationship building and decision-making skills, fostering a culture of excellence and enhancing unit effectiveness across diverse teams.
Overview
15
15
years of professional experience
Work History
Director of Army Reserve Affairs
US Army Reserve
05.2023 - Current
- Directed strategic planning initiatives to enhance operational efficiency across multiple units.
- Oversaw training programs, ensuring compliance with military standards and readiness protocols.
- Implemented performance improvement strategies, resulting in increased unit effectiveness during exercises.
- Coordinated logistical operations, optimizing resource allocation for mission preparedness.
Sustainment Brigade, Support Operations Officer
US Army Reserve
12.2020 - 05.2023
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Coordinated resource allocation and inventory management to ensure optimal supply chain performance.
- Implemented process improvements that increased productivity across various departments.
- Developed training materials for staff, fostering a culture of continuous learning and improvement.
- Led projects aimed at improving operational effectiveness, resulting in enhanced service delivery standards.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
Director of Logistics
US Army Reserve
03.2019 - 12.2020
- Oversaw logistics operations, enhancing supply chain efficiency and reducing delivery times.
- Developed and implemented strategic plans to optimize inventory management processes.
- Coordinated cross-functional teams to streamline transportation schedules and reduce operational costs.
- Analyzed logistics data to identify trends, driving informed decision-making for resource allocation.
Senior Operations Manager
US Army Reserve
04.2017 - 03.2019
- Streamlined operational processes, enhancing efficiency across multiple departments.
- Led cross-functional teams to implement process improvements and achieve strategic objectives.
- Developed training programs for staff, fostering skill development and operational excellence.
- Analyzed performance metrics to identify areas for improvement and drive organizational success.
Human Resources Manager
US Army Reserve
04.2015 - 03.2017
- Led recruitment initiatives, enhancing talent acquisition strategies to align with organizational goals.
- Developed and implemented training programs, improving employee performance and engagement across units.
- Streamlined onboarding processes, ensuring compliance with military regulations and enhancing new hire integration.
- Facilitated conflict resolution sessions, fostering a collaborative work environment among diverse personnel.
Deputy Support Operations Officer
US Army Reserve
05.2013 - 04.2015
- Streamlined operational processes to enhance efficiency and reduce delays in service delivery.
- Led cross-functional teams to implement process improvements, resulting in increased productivity and reduced costs.
- Developed and maintained standard operating procedures to ensure compliance with organizational policies and regulations.
- Coordinated logistics operations, optimizing resource allocation and improving supply chain performance.
- Mentored junior team members, fostering skill development and ensuring consistent performance across teams.
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Process Improvement Manager
US Army Reserve
04.2010 - 05.2013
- Led cross-functional teams to identify process inefficiencies and implement corrective actions.
- Developed and executed process improvement strategies to enhance operational efficiency.
- Facilitated workshops to educate staff on best practices in process optimization.
- Analyzed data to assess performance metrics and drive continuous improvement initiatives.
- Initiated root cause analysis sessions to address recurring operational challenges effectively.
- Collaborated with IT department on integration of new software and tools, optimizing processes for enhanced efficiency and effectiveness.
Education
Master of Arts - Military Strategic Studies
United States Army War College
Carlisle Barracks, PA07-2023
Bachelor of Science - Accounting
Southern University And A&M College
Baton Rouge, LA12-1997
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project management
- Employee development
- Budget control
- Staff development
- Contract and vendor management
- Charismatic leader
Timeline
Director of Army Reserve Affairs
US Army Reserve
05.2023 - Current
Sustainment Brigade, Support Operations Officer
US Army Reserve
12.2020 - 05.2023
Director of Logistics
US Army Reserve
03.2019 - 12.2020
Senior Operations Manager
US Army Reserve
04.2017 - 03.2019
Human Resources Manager
US Army Reserve
04.2015 - 03.2017
Deputy Support Operations Officer
US Army Reserve
05.2013 - 04.2015
Process Improvement Manager
US Army Reserve
04.2010 - 05.2013
Master of Arts - Military Strategic Studies
United States Army War College
Bachelor of Science - Accounting
Southern University And A&M College
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