Mark Hampton
Monroe,NC
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
11
11
years of professional experience
Work History
Retail Sales Manager I, II, III
AT&T
Charlotte, Concord, Monroe, NC
04.2016 - Current
- Created weekly and monthly reports on store performance and sales objectives.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Maintained a clean work environment to promote safety standards.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Planned promotional events such as in-store discounts or special offers.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Provided in-depth information on product features so customers could make educated buying decisions.
Retail Sales Manager I, II, III
AT&T
Charlotte, Concord, Monroe, NC
01.2015 - 04.2016
- Manage Store revenue including cash handling and deposit reconciliation
- Meet and exceed sales objectives and company initiatives
- Handle and resolved customer issues and escalations
- Responsible for managing day to day operations and store atmosphere
- Providing in the moment coaching and weekly/monthly check ins
- Responsible for ensuring the store meets all attainment goals to company standards
- Manage performance to enable growth of the business.
Retail Sales Consultant
AT&T
Lexington, South Carolina
01.2015 - 04.2016
- Possess a competitive spirit and desire to meet and exceed sales goals
- Stay up to date on the latest wireless technology, phones, and data devices
- Understood customers' needs and help them discover how us products meet those needs
- Educate and engage customers through product demonstrations
- Interact with customers and provide prompt and courteous customer service to all customers.
Assistant Sales Manager I, II, III
AT&T
Florence, Columbia, SC / Charlotte
09.2012 - 01.2015
- Exceeded customer experience and sales objectives for store locations with over 100% attainment execution and high participation numbers
- Supervised the overall daily operations of a store including hiring, development, discipline, and scheduling of employees to ensure an extraordinary customer experience, cost efficiency, and quality store operations
- Ensure all day to day Operational and Business tasks are complete while managing 11 Direct Reports (Including 2 Assistant Store Managers)
- Create incentives and team building task for the territory to drive and increase overall sales performance.
Sales Consultant
Sprint
Columbia, South Carolina
09.2012 - 01.2015
- Possess a competitive spirit and desire to meet and exceed sales goals
- Stay up to date on the latest wireless technology, phones, and data devices
- Understood customers' needs and help them discover how us products meet those needs
- Educate and engage customers through product demonstrations
- Interact with customers and provide prompt and courteous customer service to all customers.
Education
Data Analyst And Cyber Security -
Liberty University - Online
Lynchburg, VA05-2026
High School Diploma -
Monroe High School
Monroe, NC06.2009
Skills
- Customer Service
- Team Supervision
- Delegating Work
- Strategic Planning
- Scheduling Employees
- Coaching and Mentoring
- Employee Performance Management
- Sales Strategy Implementation
- Sales Metrics Analysis
- Revenue Growth
- Shrink Reduction
- Training and Mentoring
- Staff Development
- Partner Collaboration
- Critical Thinking
- Marketing Strategies
- Process Development
- Customer Engagement
- Management
Timeline
Retail Sales Manager I, II, III
AT&T
04.2016 - Current
Retail Sales Manager I, II, III
AT&T
01.2015 - 04.2016
Retail Sales Consultant
AT&T
01.2015 - 04.2016
Assistant Sales Manager I, II, III
AT&T
09.2012 - 01.2015
Sales Consultant
Sprint
09.2012 - 01.2015
Data Analyst And Cyber Security -
Liberty University - Online
High School Diploma -
Monroe High School
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