Mark Hanse

• Maintained records of repairs, service requests, costs.
• Performed troubleshooting on malfunctioning systems when necessary.
• Implemented improved training procedures to better develop new personnel.
• Assigned work and monitored performance of project personnel.
• Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
• Delegated daily tasks to employees to manage resources and meet deadlines.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Contacted vendors to procure equipment and tools to meet organizational demands.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Delivered outstanding customer service on field visits to meet corporate guidelines.
• Minimized customer callbacks and equipment failure by reviewing job upon completion.
• Communicated with vendors, upper management and peers.
• Performed annual and preventive system service maintenance.
• Inspected drives, motors and belts to complete comprehensive maintenance.
• Handled telephone support calls to determine issues and provide solutions.
• Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection.
• Calibrated instruments, controls and equipment to test function and evaluate performance.
• Maintained equipment performance by cleaning and lubricating components.
• Collaborated with team members to assess equipment performance needs.

• Performed customer work and warranty repairs in compliance with manufacturer standards.
• Performed maintenance inspections, tune-ups, oil changes and other key services.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.

• Started with the company helping with a plant start up, which consisted of LOTO, plant operating procedures, training of hourly personnel, and working with contractors
• Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
• Worked on a crew as supervisor to ensure the proper day to day duties of operating a soybean crush and extraction facility.
• Motivated team members to complete assigned tasks and perform at exceptional levels.
• Trained over 10 employees over 6 months in effective work procedures and performance strategies.
• Performed minor repair work on process equipment to keep jobs on task, notifying maintenance department of major machinery failures.

I started working for the owners of this full service gas station until I purchased it in 2016. I was the only full time employee of which my duties were to manage the business and be the mechanic. I worked on cars, trucks, and Ag equipment along with managing the 5 part time employees that worked there.

• Collected meal, water and ethanol samples to complete laboratory testing.
• Monitored operating ethanol plant equipment and computer operating systems to identify problems and pursue corrective action.
• Compiled operational and lab data into reports to help management spot trends and resolve problems.
• Performed maintenance on production equipment.
• Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.
• Inspected process and grain handling equipment on a daily basis and made monitoring adjustments to maintain system integrity and peak operations.
• Identified machinery issues and repaired parts to keep equipment up and running.
• Completed tests of boiler water, plant condensate and chilled water to assess conformance with specifications.
• Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.

• Performed warranty service and filed all paperwork.
• Diagnosed systems by troubleshooting malfunctions and tracing problems.
• Diagnosed problems with engines, hydraulics, electrical and transmissions using visual inspections, computer programs and specialized equipment.
• Placed orders for parts necessary to complete machine repairs and installations.
• Completed preventative maintenance on engines, transmissions and other agricultural machines.
• Completed repair, maintenance and quality inspections on vehicles such as Combines and Tractors.
• Placed orders for parts necessary to complete vehicle repairs and installations.
• Diagnosed problems with brakes, steering and transmissions using visual inspections, computer programs and specialized equipment.

• Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
• Detected and reported unauthorized personnel and activities.
• Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
• Maintained rifles, machine guns, mortars and hand grenades and accounted for all weapons.