Mark Hansen
Lubbock,TX
Summary
Dynamic Product Analyst with a strong track record at Tyler Technologies, specializing in product management and optimizing client workflows. Demonstrated expertise in technical documentation and team collaboration, resulting in significant software enhancements and efficient bug resolutions. Proven analytical skills complemented by a solid understanding of UX/UI principles drive product innovation and user satisfaction. Career aspirations include leveraging data-driven insights to further enhance product development strategies.
Overview
9
9
years of professional experience
Work History
Product Analyst
Tyler Technologies
Lubbock, TX
12.2022 - 01.2025
- Facilitated grooming sessions with software development team for sizing bugs, enhancements, and new features.
- Collaborated with internal development teams to devise enhancements that addressed client workflow inefficiencies and software gaps.
- Assessed and verified bug fixes, enhancements, new features to address issues identified internally and through client feedback.
- Assisted the Product Manager to prioritize and plan 2-week agile sprints for the software development teams and tracked progress via kanban boards.
Implementation Specialist
Tyler Technologies
Lubbock, TX
05.2018 - 12.2022
- Created, documented, and streamlined the implementation process for all credit card machine installs.
- Led discussions with Global Payments staff to create a token generator for all client installations, and formed a strong working relationship with the staff.
- Served as the subject matter expert (SME) for database migrations for Remit Plus to include implementation, database backup in Microsoft SQL Server, and training clients.
- Assisted clients with implementation and training for various software modules and online payment applications.
Systems Analyst
City of Lubbock Utilities
Lubbock, TX
12.2015 - 05.2018
- Utilized Crystal Reports and Microsoft SQL Server to generate reports for various internal users, leadership, City Council, and citizen open records requests.
- Coordinated the implementation of a new Customer Information System (CIS), which included a server migration for a large Oracle database.
- Documented server migration process, monthly, daily, and yearly reporting process, and other manual processes.
- Coordinated with the Database Administrator to perform data scrubs by creating delete statements through Crystal Reports, and validated by using Oracle SQL Developer.
Education
BBA - Management Information Systems
Texas Tech University
Lubbock, TX12-2014
Skills
- Business Intelligence
- Business Process Analysis
- Confluence
- Dashboards
- Data Analytics
- Database Tools: Crystal Reports, Microsoft SQL Server
- Jira
- Product Alignment
- Product Issue Resolution
- Product Management
- Software Testing
- Technical Documentation
- UX and UI Principles
Timeline
Product Analyst
Tyler Technologies
12.2022 - 01.2025
Implementation Specialist
Tyler Technologies
05.2018 - 12.2022
Systems Analyst
City of Lubbock Utilities
12.2015 - 05.2018
BBA - Management Information Systems
Texas Tech University
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