Mark Hanson
Milwaukee,WI
Summary
Accomplished Insurance Coordinator at Vivent Health, adept in strategic thinking and customer service. Successfully streamlined insurance processes, enhancing client enrollment efficiency. Demonstrated financial acumen by co-administering a state-sponsored grant program, reducing client expenses. Proven ability to foster effective communication and maintain key relationships, contributing to a 10% increase in client satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Insurance Coordinator
Vivent Health
05.2017 - 08.2025
- Identified at risk clients with lack or or potential for loss of health insurance benefits.
- Developed plan to directly intervene with solutions and enrollment in qualifying health coverage
- Met with clients and occasionally their medical case managers to pursue enrollment as quickly as possible. Developed plan for continuing education on benefits of health insurance and enrollment in qualifying health plans
- kept records of progress and successful enrollments to share with client's health providers and pharmacies
- co-administrator of State sponsored grant program to assist with insurance premiums , unexpected expenses, and medically necessary non covered health expenses
- kept licensing and continuing education to maintain expertise In all forms of health and dental insurance
Operations Manager
Prescriptions Plus Pharmacy
01.2002 - 02.2017
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Directly responsible for hiring, disciplining, scheduling and training new and existing delivery staff
- Responsible for Accounts Receivable for $16 million in yearly revenue.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Reported issues to higher management with great detail.
Portrait Sales Consultant
Olan Mills Photography- Church Directory Division
03.1990 - 02.2001
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
Education
Bachelor of Arts - Psychology
Lawrence University
Appleton, WI06-1988
Skills
- Customer service and assistance
- Insurance verification
- Financial acumen
- Accounts receivable
- Account management
- Strategic thinking skills
- Insurance processes
- Private insurance
- Microsoft office
- Policy administration
Certification
- Certified Application Counselor - Vivent Health - 2017-2025
- State of Wisconsin Certified Assisted Living medication administration trainer - Prescriptions Plus Pharmacy- 2005-2017
Timeline
Insurance Coordinator
Vivent Health
05.2017 - 08.2025
Operations Manager
Prescriptions Plus Pharmacy
01.2002 - 02.2017
Portrait Sales Consultant
Olan Mills Photography- Church Directory Division
03.1990 - 02.2001
Bachelor of Arts - Psychology
Lawrence University
Similar Profiles
Nicole PenaNicole Pena
CPhT at Vivent HealthCPhT at Vivent Health
SHELBY KLOBUCARSHELBY KLOBUCAR
Prevention Specialist at Vivent HealthPrevention Specialist at Vivent Health
Tracey JacksonTracey Jackson
Community Case Manager Supervisor at Vivent HealthCommunity Case Manager Supervisor at Vivent Health
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.
Monifah CocroftMonifah Cocroft
Healthcare Customer Service Representative at HumanaHealthcare Customer Service Representative at Humana