Mark Harris
Executive Management
Pembroke Pines,Fl
Summary
Proven leader with 15 years of experience driving revenue and developing strong teams that exceed forecast - Strong analytical skills to identify and manage the sales organization by key metrics - Process and system driven with a constant focus on team development and advancing towards the collective goal - Proven track record of successfully scaling revenue through multiple stages of company growth - Customer Service and Customer Experience expert.
Overview
15
15
Management experience
20
20
Sales
Work History
Chief Marketing Officer / Sr. Loan Officer
Journey Home Mortgage
01.2019 - Current
- Responsible for recruiting, onboarding and development of employees
- Restructured onboarding program as part of initiative to increase employee knowledge for elite customer experience, resulting in increase of 25% in customer satisfaction
- Responsible for nurturing relationships with referral partners, account executives and key vendors
- Utilized technology to develop process for acquiring revenue generating partners resulting in over $30,00,000 in funded volume
- Streamlined operations process increasing communication and operations effectiveness resulting 3x increase in production
- Lead initiative to upgrade and integrate new Point of Sale (POS), Loan Origination Software (LOS), and Client Relationship (CRM) systems
Senior Business Advisor
National Business Capital & Serives
06.2014 - 01.2019
- Reviewed business financials, marketing strategies, and operating procedures and recommended areas for improvement to better understand business and determine best course of action
- Managed and nurtured relationships with 150+ Active Referral Partners
- Advised on new tactics and strategies for revenue growth and expense reduction
- Top producer award earned 8 times during tenure
- $122,000,000 in funded volume during tenure
Marketing Director
Lemon Law Group Partners
01.2012 - 06.2014
- Mapped sales and client intake process to deliver seamless successful case process for clients
- Developed new sales process resulting in 150% increase in conversions, decreasing acquisition cost
- Managed continuous improvement initiatives to increase new client acquisitions by over 150%
- Increased operations capacity 50% by streamlining case process with new processes
- Developed and managed all operations for file intake and mitigation process
President
Superior Solutions
01.2010 - 12.2013
- Business consulting and off shore contact center management for US based businesses
- Helped clients cut customer service cost by up to 75% resulting increased revenue
- Successfully serviced and managed 4 different industries
- Consistently delivered all clients 3x + return on investment through qualified live transfer leads
- Responsible client acquisition, employee recruitment and development
- Manage and forecast budget, payroll, AR & AP
Education
Marketing And Business Management
2003
High School Diploma -
2000
Skills
- Strategic Planning & Implementation
- Critical Thinking & Problem Solving
- Effective Verbal & Written Communication
- High Emotional Intelligence
- Sales Management & Business Development
- Recruiting & Employee Development
- Relationship Cultivation & Management
- Process Development & Implementation
Additional Experience
- The Pearl Realty Group - 2018 - Present * Expanded investment options & opportunities
- IJAK Insurance - Management Consultant - (2008 - 2010) - *Increased sales, reduced cost, improved rentention
- Ace Mortgage Funding - Team Lead - (2007 - 2009) * Top Producer
- Metropolitan Home Loans - Sales Manager - (2005 - 2007) * Presidents Club
- Wireless Retail Inc - District Manager - (2000 - 2005) * Forged opening of new sales channel
Certification
NMLS - 63384
Realtor - SL3422281
Certified Mortgage Occupancy Inspector - FL330241057
Timeline
Chief Marketing Officer / Sr. Loan Officer - Journey Home Mortgage
01.2019 - Current
Senior Business Advisor - National Business Capital & Serives
06.2014 - 01.2019
Marketing Director - Lemon Law Group Partners
01.2012 - 06.2014
President - Superior Solutions
01.2010 - 12.2013
University of Akron - , Marketing And Business Management
Glenoak High School - High School Diploma,
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