Mark Harris
Frankfort,NY
Summary
Adept Digital Collaboration Technician with a proven track record at Oneida Technical Solutions, enhancing customer satisfaction through meticulous attention to detail and superior troubleshooting skills. Mastered new technologies rapidly, streamlined technician training, and significantly improved equipment functionality. Excels in customer service and preventive maintenance, demonstrating a unique blend of technical proficiency and interpersonal abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Digital Colloboration Technician
Oneida Technical Solutions
09.2023 - Current
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Researched and implemented new technologies and equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Liaised with internal departments to optimize productivity and efficiency.
Education
Associate of Science - Radio And Television Broadcasting
Herkimer College
Herkimer NY05-1983
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Troubleshooting
- Quality Control
- Preventive Maintenance
Certification
- Certified AV Associate Extron Sept 2024
- OSHA Certified
Timeline
Digital Colloboration Technician
Oneida Technical Solutions
09.2023 - Current
Associate of Science - Radio And Television Broadcasting
Herkimer College
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