Summary
Overview
Work History
Education
Skills
Timeline
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Mark Harris

orlando,FL

Summary

Accomplished Sales Consultant at CarMax with a proven track record of exceeding sales goals through expert customer relationship management and persuasive communication. Skilled in CRM proficiency and closing techniques, I've significantly boosted revenue and customer satisfaction. Demonstrates a strong ability to lead teams and nurture client relationships, ensuring long-term business growth.

Overview

33
33
years of professional experience

Work History

Sales Consultant

CarMax
05.2011 - 09.2024
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.

Store Manager

Mattress Giant
03.2009 - 02.2011
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Assisted in recruiting, hiring and training of team members.

Sale Finance Manager

Gateway Ford
03.1992 - 03.2009
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Streamlined financial processes for improved efficiency, resulting in significant cost savings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reviewed and analyzed sales performance data, identifying trends and areas for improvement.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Education

Computer Programming

Technical College
Orlando, FL
05-1984

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Product and service sales
  • Persuasive communication
  • Prospecting skills
  • Closing techniques
  • Referral generation
  • Demonstrations
  • Industry trends
  • Exceeds sales goals
  • Customer service
  • Sales consultation
  • Customer retention
  • Product and service knowledge
  • Upselling and cross selling

Timeline

Sales Consultant

CarMax
05.2011 - 09.2024

Store Manager

Mattress Giant
03.2009 - 02.2011

Sale Finance Manager

Gateway Ford
03.1992 - 03.2009

Computer Programming

Technical College

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Mark Harris