Mark Hart
Pittsburgh,PA
Summary
As an experienced IT professional and Marine Corps veteran, I bring a unique combination of technical expertise and leadership skills to the table. Experienced in providing hardware, network, and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. My military background has instilled in me a strong sense of discipline, work ethic, and attention to detail. I have led teams of personnel in challenging and high-pressure environments, while prioritizing the mission and the safety of my team. These skills have translated well to my civilian career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Maxi-Ts
05.2023 - Current
- Configured hardware, devices, and software to set up workstations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Security Supervisor
Allied Universal
02.2022 - 05.2024
- Developed and implemented innovative training methods, resulting in enhanced officer performance and skill development
- Delivered a professional, efficient, and highly visible security experience, ensuring optimal safety and customer satisfaction
- Proactively addressed disciplinary issues, such as tardiness, chronic sick time, uniform appearance, and grooming standards, through verbal and written counseling, under the guidance of the operations manager
- Supported operations and hiring managers in conducting annual security guard evaluations, contributing to a comprehensive performance assessment process.
IT Help Desk Assistant
Michael Baker International LLC
09.2021 - 04.2023
- Efficiently set up new computers and laptops, performing software installation, hardware installation, and software upgrades
- Recorded and tracked interactions via a ticketing system, ensuring timely follow-up and closure of tickets
- Configured domain users and added them to the Active Directory, facilitating seamless user access and management
- Diagnosed and resolved technical issues encompassing hardware, software, and network components
- Transferred user profiles to new PCs and meticulously recorded service tag numbers in the system
- Generated comprehensive reports and documentation, capturing crucial processes and procedures
- Managed incoming calls and emails to the IT Helpdesk, providing prompt and effective assistance to users
- Assisted Tier I and Tier II Helpdesk teams in onboarding and offboarding procedures, ensuring smooth transitions for personnel
- Proactively communicated significant changes in application performance to management, enabling timely intervention and improvement.
Infantry Mortarman
United States Marine Corps
04.2015 - 04.2019
- Responded as a first responder in critical situations, swiftly addressing American or allied plane/helicopter crashes on various terrains, ensuring the safety and recovery of personnel and aircraft
- Dedicated hundreds of hours to provide robust force security and protection at forward operating bases, ensuring a secure operating environment
- Extensively trained in combat patrolling and maintaining essential equipment, enabling effective dismounted patrols through hostile terrain.
Education
Bachelor of Science - Computer Science
Point Park University
Pittsburgh, PA04.2025
High School Diploma -
Pittsburgh Brashear High School
Pittsburgh, PA06.2013
Skills
- Secret Security Clearance
- Computer System Maintenance
- Active Directory
- Microsoft 2010/Office 365
- Technical Support
- Software Installation
- Application support
- Hardware Repair
- Remote Support
- CompTIA security
Accomplishments
- Technical Lecture and Hands-on Lab Training: Participated in a comprehensive DevOps Pathway course that included both theoretical lectures and practical, hands-on lab exercises
- Acquired a solid foundation in various concepts and practices related to DevOps
- CompTIA Certification: Completed training modules that focused on CompTIA certifications, gaining expertise in areas such as networking, security, and cloud computing
- Developed a strong understanding of industry-standard best practices and principles
- CEH Certification: Obtained knowledge and skills related to Certified Ethical Hacker (CEH) certification
- Learned ethical hacking techniques and methodologies, understanding how to identify vulnerabilities and secure systems against potential threats
- Splunk Certification: Received training on Splunk, a popular data analytics and monitoring platform
- Gained proficiency in utilizing Splunk to analyze and visualize data, monitor systems, and derive valuable insights for operational efficiency
- DevOps Principles: Familiarized with the core principles and practices of DevOps, including continuous integration, continuous delivery/deployment, infrastructure automation, and collaboration between development and operations teams
- Acquired the ability to streamline software development processes and enhance overall agility.
Certification
CompTIA Sec + (COMP1022287244)
Additional Information
https://www.linkedin.com/in/mark-hart-, 049289254 | Secret Clearance
Timeline
IT Help Desk Technician
Maxi-Ts
05.2023 - Current
Security Supervisor
Allied Universal
02.2022 - 05.2024
IT Help Desk Assistant
Michael Baker International LLC
09.2021 - 04.2023
Infantry Mortarman
United States Marine Corps
04.2015 - 04.2019
Bachelor of Science - Computer Science
Point Park University
High School Diploma -
Pittsburgh Brashear High School