Mark Hassy
Wilmington,MA
Summary
Focused on maintaining smooth and efficient operations with emphasis on process improvement. Proactive and resourceful manager with top-notch communication skills and a disciplined approach. Offering 20 years of progressive experience.
Accomplished in meeting budget requirements, minimizing downtime and leading successful teams. Knowledgeable about leading change, planning updates and directing projects.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Facilities Manager
TJX Companies
06.2022 - Current
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Supervised staff of 19+ in day-to-day activities and multiple capital projects.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Drove continuous improvement of processes and systems operation.
- Interviewed, hired and trained qualified maintenance employees.
Engineered Standards Manager
TJX Companies
03.2019 - 06.2022
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained effective relationships with internal stakeholders to promote positive working environment focused on integrity and driving for results across all shifts and departments.
- Updated operational methods and procedures and track data to improve efficiency and increase output as needed.
- Developed and initiated projects and monitor performances to increase efficiencies and improve processes including department layout changes, Covid-19 protocol compliance and High Bay Rack Replacement.
- Analyzed reports to detect and address inconsistencies across operations and engage peers to identify improvement techniques to improve ES statistics and support knowledge and growth of Operations team.
- Analyzed ES trends to identify opportunities for reduction in non-productive time and take appropriate partners to address accordingly to improve building statistics.
- Actively engaged in developing talent and mentoring direct reports and other support-function Supervisors to increase strength of building. Supported all shifts through ES Certification process to increase knowledge, as well as championed multiple years of developmental programs such as Distribution Leadership Program and Summer Operations Interns.
- Led multi-functional team through Lean Six Sigma Green Belt project to create process for space utilization for capacity increase to be used across building and shared with network.
Area Operations Manager
TJX Companies
10.2017 - 03.2019
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Trained and guided team members to maintain high productivity and performance metrics.
Operations Supervisor
TJX Companies
01.2012 - 10.2017
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
- Enhanced operational performance and reduced labor expenses through partnerships with engineering teams by developing and optimizing standard practices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
General Manager
Aramark
06.2010 - 01.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Bachelor of Arts - Operations And Project Management
Southern New Hampshire University
Hooksett, NH08.2017
Skills
- Supervision Abilities
- Supplier Contracts Management
- Lean Six Sigma Project Management
- Cost-Reduction Methods
- Health and Safety Compliance
- Team Direction
- Critical Thinking
- Scheduling and Planning
- Operations Oversight
- Time Management
- Operational Efficiency and Safety
Certification
OSHA 30
Yellow Belt - TJX Global Continuous Improvement
Timeline
Facilities Manager
TJX Companies
06.2022 - Current
Engineered Standards Manager
TJX Companies
03.2019 - 06.2022
Area Operations Manager
TJX Companies
10.2017 - 03.2019
Operations Supervisor
TJX Companies
01.2012 - 10.2017
General Manager
Aramark
06.2010 - 01.2012
Bachelor of Arts - Operations And Project Management
Southern New Hampshire University
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