Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
References
Timeline
Generic

Mark Hawkins

Bigelow,AR

Summary

Customer-oriented Supervisor with 8 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in Quick Service Restaurant industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Supervisor

Popeyes® Louisana Kitchen
Little Rock, AR
10.2016 - Current
  • Managed and oversaw the daily operations of a team consisting of 15 employees.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Performed weekly inventory checks to ensure sufficient stock leves for all products
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Participated in conferences related to industry trends or organizational developments.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated employee schedules according to shift changes and availability.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coached staff members to develop long-term career goals.
  • Maintained positive working relationship with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Driver Manager

Frozen Food Express
Lancaster, TX
06.2003 - 07.2013
  • Managed the daily operations of a fleet of drivers and vehicles.
  • Monitored driver performance, safety compliance and customer service standards.
  • Analyzed driver logs to ensure accuracy and compliance with regulations.
  • Scheduled routes for drivers based on delivery requirements and availability.
  • Performed regular audits of driver logs to ensure accuracy and completeness.
  • Assisted in resolving customer complaints related to deliveries or other issues.
  • Evaluated route changes to determine their efficiency and cost-effectiveness.
  • Coordinated with vendors to ensure timely delivery of supplies or materials.
  • Created reports on driver performance, accident statistics, fuel usage.
  • Provided guidance to drivers regarding proper loading techniques or hazardous material handling.
  • Communicated regularly with dispatch personnel about shipments status updates.
  • Responded promptly to inquiries from customers about shipment delays or problems.
  • Tracked driver behavior, timekeeping and attendance.
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Tracked drivers and tractors to maximize utilization.
  • Kept track of driver hours and miles to achieve maximum productivity in given hours.
  • Collated and delivered periodic and ad hoc statistics reports to assist leadership decisions.
  • Conducted annual performance reviews to assist drivers with maintaining required standards.
  • Drove vehicles with capacities over 40 tons to transport materials to and from residences, offices and industrial yards.
  • Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.

Education

Some College (No Degree) - Music Education

University of Central Arkansas
Conway, WA

Skills

  • Strategic Planning
  • Operations Management
  • Schedule development
  • Staff Management
  • Inventory Control
  • Process Improvement
  • Inventory Oversight
  • Goal-Oriented
  • Industrial hygiene
  • Project Management
  • Policy Enforcement
  • Staff Development
  • Waste Reduction
  • Complex Problem-Solving
  • Staff Discipline

Certification

  • Serve Safe Certified
  • Restaurant General Manager Certified
  • Above Restaurant Leader Training

Affiliations

  • Enjoy reading
  • Playing golf
  • Working in my yard

Accomplishments

  • Was selected to assist running a second restaurant while the supervisor was out of town

References

References available upon request.

Timeline

Supervisor

Popeyes® Louisana Kitchen
10.2016 - Current

Driver Manager

Frozen Food Express
06.2003 - 07.2013

Some College (No Degree) - Music Education

University of Central Arkansas

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Mark Hawkins