Mark Haworth
Olathe,KS
Summary
Dedicated client technical support associate with over 13 years of experience. Proven ability to resolve issues, build relationships, and ensure service quality through effective communication and technical expertise.
Overview
33
33
years of professional experience
Work History
Positive Certifying Scientist /Client Technical Support Associate
Quest Diagnostics
Lenexa, Kansas
03.2012 - Current
- Resolve issues for internal and external clients related to lab testing methods, test results, and requirements for specimen testing.
- Respond to client inquiries with clear, accurate, and timely guidance on testing options and result interpretation.
- Order specialized testing based on client request, ensuring accuracy and compliance with established protocols.
- Review documentation packages for completeness and accuracy.
- Serve as a technical resource to support client confidence and maintain service quality standards.
Positive Certifying Scientist
Quest Diagnostics
Lenexa, Kansas
05.2004 - 02.2012
- Review and certify test results from screening, confirmation, and specimen validity testing for accuracy and acceptability prior to reporting.
- Responsible to know all lab processes.
GCMS Analyst, Extraction Technologist
Quest Diagnostics
Lenexa, Kansas
07.1999 - 05.2004
- Operate and maintain GCMS instruments
- Review instrument data for federal/non-federal urine, blood, and oral fluid specimens.
- Prepare urine, blood, and oral fluid specimens for the GCMS instrument.
ABO Certified Optician and Lab Technician
Alan R. Hansen, OD
Olathe, Kansas
01.1996 - 06.1999
- Specialize in adjusting, fitting, and repair of eyeglasses.
- Perform optical lab operation.
- Train new employees
- Manage optical frame inventory.
- Work in close relation with the doctor for patient care.
Assistant Retail Manager and Certified Optician
LensCrafters
Overland Park, Kansas
09.1992 - 12.1995
- Assist in managing daily store operations and staff scheduling.
- Engage with customers to resolve inquiries and provide exceptional service.
- Interview and hire career applicants.
- Coach for "Quality, Fitting, and Adjusting" training program.
- Dispense, adjust, fit, repair eyeglasses.
Education
Bachelor of Arts - Biology
Mid America Nazarene University
Olathe, KS05-1998
Skills
- Data analysis
- Technical documentation review
- Problem solving
- Conflict resolution
- Relationship building
- Interpersonal skills
Accomplishments
Customer Service Top Performer Award - 2018
Additional Experience
- Co-Lead "Back to Basics" Webinar to explain basic concepts of drug testing. 02/20/2019
- Testified in Deposition observed by Faye Caldwell. 04/16/2024
Timeline
Positive Certifying Scientist /Client Technical Support Associate
Quest Diagnostics
03.2012 - Current
Positive Certifying Scientist
Quest Diagnostics
05.2004 - 02.2012
GCMS Analyst, Extraction Technologist
Quest Diagnostics
07.1999 - 05.2004
ABO Certified Optician and Lab Technician
Alan R. Hansen, OD
01.1996 - 06.1999
Assistant Retail Manager and Certified Optician
LensCrafters
09.1992 - 12.1995
Bachelor of Arts - Biology
Mid America Nazarene University