Mark Hay
Junction City,OR
Summary
Dynamic Store Director with extensive experience at Albertson Inc., excelling in sales leadership and strategic planning. Proven track record of enhancing store performance through effective inventory oversight and fostering a positive team environment. Skilled in vendor relationship development, achieving significant sales growth while ensuring exceptional customer service and operational efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Director
Albertsons Inc.
04.2019 - 12.2025
- Directed daily store operations, ensuring efficient workflow and exceptional customer service.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Trained and mentored staff on best practices for sales techniques and product knowledge.
- Analyzed sales data to identify trends, adjusting merchandising strategies accordingly.
- Insured compliance with all Food Safety regulations.
- Responsible for the Profit and Loss statement for the store.
- Insure that the facility maintenance was up to code, and functional.
- Fostered a positive work environment, promoting teamwork and employee development programs.
- Established performance metrics to evaluate staff productivity and improve overall store performance.
- Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Director
Albertsons Inc.
07.2017 - 04.2019
- Developed promotional plans increasing store visibility and driving customer engagement.
- Led cross-functional teams in executing strategic initiatives to enhance operational efficiency.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
- Cultivated strong relationships with vendors, negotiating favorable terms and conditions for the store''s benefit.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Analyzed operating and financial statements for profitability ratios.
Store Director
Albertsons Inc.
09.2015 - 06.2017
- Managed team of 103 cashiers and floor staff.
- Established clear communication channels between departments within the store to facilitate smooth day-to-day operations.
- Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
- Utilized information technology to record sales figures, for data analysis and forward planning.
- Increased store sales by implementing strategic marketing campaigns and promotional events.
Bakery Operations Manager
Albertsons Inc.
03.2010 - 08.2015
- Oversaw daily bakery operations, ensuring adherence to quality and safety standards.
- Streamlined inventory management processes to reduce waste and optimize supply chain efficiency.
- Developed training programs for staff on baking techniques and equipment operation.
- Implemented cost-control measures, enhancing profitability while maintaining product quality.
- Fostered a collaborative work environment, mentoring team members to enhance skill sets and performance.
- Established strong vendor relationships to secure high-quality ingredients at competitive prices.
- Managed daily bakery operations, ensuring timely delivery of high-quality products to customers.
Education
Associate of Arts - Teaching
Chemeketa Community College
Salem, OR10.1989
Skills
- Sales leadership
- Vendor relationship development
- People management
- Accounting and finance reporting
- Inventory oversight
- Finance and accounting
- Policies and procedures
- Training and mentoring
- Staff management
- Sales coaching
- Shift scheduling
- Customer service
- Problem-solving
Accomplishments
- Number 1 customer service score for our district 2 years in a row.
Certification
- Food Safety (food handlers certification).
Timeline
Store Director
Albertsons Inc.
04.2019 - 12.2025
Store Director
Albertsons Inc.
07.2017 - 04.2019
Store Director
Albertsons Inc.
09.2015 - 06.2017
Bakery Operations Manager
Albertsons Inc.
03.2010 - 08.2015
Associate of Arts - Teaching
Chemeketa Community College