Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mark Hayes

Miami,FL

Summary

Experienced with identifying and sourcing high-quality products to meet customer needs. Utilizes strong organizational skills to manage multiple shopping tasks efficiently. Track record of maintaining high standards in product selection and customer service.

Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.

Overview

9
9
years of professional experience

Work History

Shopper/Meat Department Associate

Milam's Market
02.2025 - 06.2025
  • Selected best-quality perishable items such as meat and produce.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.

Delivery Driver/Warehouse Worker

FedEx Express
10.2023 - 02.2025
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.

Cashier/Driver/Warehouse Worker

Ibiley Uniforms & More
05.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Exterminator

Alflexexterminatorsmiamifl
02.2022 - 04.2022
  • Eliminated pest infestations by conducting thorough inspections and identifying root causes of infestations.
  • Maintained a safe work environment by adhering to safety regulations and using appropriate protective gear.
  • Reduced callbacks for pest control issues with meticulous application of treatments and diligent follow-up visits.
  • Improved customer satisfaction by providing timely and efficient extermination services.

Warehouse Worker

Boeing Distribution
12.2018 - 04.2021
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.

Bank Teller Intern

SunTrust
06.2016 - 07.2016
  • Facilitated smooth account maintenance tasks such as updating personal information or issuing replacement debit cards upon request.
  • Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Collaborated effectively with other departments in addressing client needs or resolving account issues that required cross-functional support.

Education

Coral Gables Senior High
Coral Gables, FL

No Degree - Criminal Justice

Miami Dade College
Miami, FL

Skills

  • Strong work ethic
  • Online order fulfillment
  • Mobile payment processing
  • Promotional planning
  • Cash handling proficiency
  • Packaging and labeling
  • Picking and packing
  • Loading and unloading
  • Material handling
  • Shipping and receiving
  • Basic mathematics
  • Order preparation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shopper/Meat Department Associate

Milam's Market
02.2025 - 06.2025

Delivery Driver/Warehouse Worker

FedEx Express
10.2023 - 02.2025

Cashier/Driver/Warehouse Worker

Ibiley Uniforms & More
05.2023 - 08.2023

Exterminator

Alflexexterminatorsmiamifl
02.2022 - 04.2022

Warehouse Worker

Boeing Distribution
12.2018 - 04.2021

Bank Teller Intern

SunTrust
06.2016 - 07.2016

Coral Gables Senior High

No Degree - Criminal Justice

Miami Dade College

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