Mark Hebb
Las Vegas,NV
Summary
Self-motivated Operations Manager successful in collaborating with customers, entertainers and employees to streamline and strengthen daily processes . Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
15
15
years of professional experience
Work History
Operations Manager
Palomino Club
North Las Vegas, NV
07.2007 - 06.2022
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Addressed customer concerns with suitable solutions.
- Tracked and replenished inventory to maintain par levels.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed scheduling, training and inventory control.
Education
Associate of Applied Science - Mass Communications Broadcasting
Parkland College
Champaign, IL05.1996
Skills
- Incidents Management
- Troubleshooting and Problem Solving
- Maintenance Planning
- Inventory Management
- Customer Service
- Organizational Management
- Workflow Optimization
- Performance Monitoring
- Staff Training
- Schedule Oversight
- Staff Retention
- Continuous Improvements
Timeline
Operations Manager
Palomino Club
07.2007 - 06.2022
Associate of Applied Science - Mass Communications Broadcasting
Parkland College