Mark Heckadon
Butler
Summary
Experienced professional with a strong background in skilled trades, including a successful 4-year welding apprenticeship at a power plant. Demonstrated leadership skills through mentoring new employees and progressing to the role of maintenance supervisor. Managed and supervised teams of up to 14 individuals. Transitioned to working in various industries, such as power plants, cement plants, heavy industry, and small mines, with Martin Engineering. Developed and expanded a territory, establishing solid relationships with over 62 accounts. Travel extensively across three states, addressing troubleshooting areas and providing innovative solutions. Responsible for all aspects of the customer journey, from initial planning and quoting to seamless execution and installation. Proficient in utilizing Salesforce, Domo, and HubSpot to streamline processes and enhance customer experience.
Highly skilled Area Service Manager with proven track record of managing service operations and driving customer satisfaction. Demonstrated strengths in team leadership, problem-solving, and strategic planning. Previous roles have demanded strong relationship-building skills to foster collaboration across teams and enhance service delivery. Successfully implemented improvements to operational processes that increased efficiency and improved customer experience.
Overview
25
25
years of professional experience
Work History
Area Service Manager
Haarslev Industries
Lenexa
02.2026 - Current
- Managed service operations for equipment in multiple facilities.
- Coordinated maintenance schedules to ensure optimal performance standards.
- Led training sessions for staff on equipment handling and safety protocols.
- Oversaw inventory management for spare parts and equipment supplies.
- Maintained records of all equipment inventory, software licenses and service contracts.
- Discussed pricing and negotiated service contracts to secure agreements.
Territory Sales/service Manager
Martin Engineering
Neponset
10.2022 - 10.2025
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Conducted regular performance evaluations for sales staff, identifying areas for growth and setting achievable targets.
- Increased sales revenue through effective cross-selling and upselling techniques.
- Accomplished financial objectives by preparing annual budgets, forecasting requirements, scheduling expenditures and analyzing variances using domo, salesforce, and hubspot.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
Maintenance Supervisor
Upfield
08.2021 - 08.2022
- Maintained safe and functional electrical systems with good troubleshooting, testing, and repair abilities
- Kept company buildings, equipment, and machinery in good working order with well-coordinated maintenance plans
- Planned complex maintenance work by balancing manufacturer specifications, quality standards, and budget objectives
Operator/maintenance welder/training supervisor
Kansas city power and light
05.2001 - 04.2021
- Operated power plant controls and heavy machinery, coal handling equipment, conveyor belts
- Ran scheduling, safety program, inventory, payroll, training program for skilled trades and operations
- Maintained power plant equipment such as structures, valves, hydrolics, pumps, industrial equipment
- Supervised crew of 5 to 10 people in a maintenance team
- Maintained warehouse inventory and tracking materials
- Certified journeyman welder
- Osha 10 and 511
- Forklift and crane trained as well as signaling
- Confined space, lock.out tag out trained
Education
Journeyman welder -
Kcpl apprenticeship
Lacygne, KsMaster pipe welder and structural -
Missouri welding institute
Nevada, MoDiploma -
Butler rv high school
Butler, MoSkills
Territory sales, bulk material handling, dust collection, capital sales, service contracts, crm, customer service, expanding territories
Timeline
Area Service Manager
Haarslev Industries
02.2026 - Current
Territory Sales/service Manager
Martin Engineering
10.2022 - 10.2025
Maintenance Supervisor
Upfield
08.2021 - 08.2022
Operator/maintenance welder/training supervisor
Kansas city power and light
05.2001 - 04.2021
Journeyman welder -
Kcpl apprenticeship
Master pipe welder and structural -
Missouri welding institute
Diploma -
Butler rv high school