Mark Heckadon
Butler,MO
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Have built a relationship with my clients in 3 states and built a great territory.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Millw
Martin Engineering
Sales/installation Technician
08.2022 - Current
- Monitored processes and made adjustments to maintain product specifications and production volume.
- Checked operational safety of assigned conveying equipment to report any quality or maintenance problems or issues to supervisor.
- Set-up, adjusted and monitored processing machinery.
- Assessed equipment operating reliability and performed routine repairs, adjustments and malfunction troubleshooting.
- Was on a sales territory for 3 states. Was responsible for all sales then installs in my territory.
- Generate new clients and grew sales area
- Meet and exceed sales goals while maintaining a budget for my territory.
- Provide customers with reports and quotes for products. Then installing them.
Maintenance Supervisor
Upfield Foods
New Century
09.2021 - 08.2022
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervised 12 employees and scheduled shifts.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Maintenance Worker
Kansas City Power And Light
LaCygne Ks
05.2001 - 04.2021
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Was a journeyman welder, heavy industrial maintence at coal fire power plant
- Was on training committee, safety committee, and apprenticeship committee
Education
Master Pipe Welder - Welding Engineering
Nevada Welding Institute
Nevada, MO03.2011
Diploma -
Butler High School
Butler, MO05.1994
Skills
- Facility Maintenance
- Effective Communication Skills
- Equipment Safety
- Operate Machinery
- Safety Procedures
- Quality Control Standards
- Work Orders
- Materials Movement
- Troubleshooting Techniques
- Lockout and Tagout Procedures
- Maintaining Clean Work Areas
- Equipment Operation
- Productivity and Safety Improvement
- Current Good Manufacturing Practices (CGMP)
- Project Requirements
- Production Goals
- Preventive Maintenance
- Planing
- Conveyor System Operation
- Food Safety Standards Knowledge
- Maintenance Needs
- Continuous Improvement Projects
- Conveyor Loading and Unloading
- Raw Materials Handling
- Standard Operating Procedure
- Maintenance Team Collaboration
Certification
- Certified journeyman welder, Company Name - Timeframe
Timeline
Millw
Martin Engineering
08.2022 - Current
Maintenance Supervisor
Upfield Foods
09.2021 - 08.2022
Maintenance Worker
Kansas City Power And Light
05.2001 - 04.2021
Master Pipe Welder - Welding Engineering
Nevada Welding Institute
Diploma -
Butler High School