Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mark Hedrick

CAPE GIRARDEAU,MO

Summary

Dynamic Automotive Mechanic with extensive experience at Plaza Tire Service, excelling in vehicle diagnostics and repair. Proven ability to enhance workshop efficiency and customer satisfaction through exceptional problem-solving and attention to detail. Skilled in brake systems and preventative maintenance, fostering strong relationships with clients and ensuring timely service delivery.

Overview

15
15
years of professional experience

Work History

Automotive Mechanic

Plaza Tire Service 0050
02.2024 - Current
  • Test drove vehicles to determine problems and test repairs.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Increased workshop efficiency by maintaining a clean and organized workspace.
  • Changed vehicle oil and replaced filter.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Assessed vehicle maintenance status and completed needed service.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
  • Reduced downtime for customers by completing automotive repairs in a timely manner.
  • Measured depth of current tire tread and educated customers about dangers of low tread.

Automotive Mechanic

Plaza Tire Service 003
06.2020 - 02.2024
  • Inspected vehicles and evaluated condition of systems, equipment, lights, and accessories.
  • Streamlined workflow, effectively managing multiple repair tasks simultaneously.
  • Boosted customer confidence with clear explanations of diagnostic findings and proposed solutions.
  • Exceeded customer expectations by consistently delivering exceptional service and workmanship.
  • Maintained detailed records of services performed to streamline future maintenance processes for customers.
  • Facilitated smooth communication between service advisors, clients, and the mechanic team to ensure complete understanding of vehicle needs and expectations during the repair process.
  • Contributed to revenue growth through upselling appropriate additional services based on vehicle needs.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Performed safety and emissions inspections.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Investigated customer complaints to identify cause of malfunctions.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
  • Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
  • Test drove vehicles to determine problems and test repairs.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed vehicle oil and replaced filter.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Assessed vehicle maintenance status and completed needed service.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Reduced downtime for customers by completing automotive repairs in a timely manner.
  • Measured depth of current tire tread and educated customers about dangers of low tread.
  • Transfered to scott city store for advancement

Automotive Technicain

Coad Chevrolet
06.2010 - 06.2020
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
  • Championed environmental sustainability by properly disposing of hazardous waste materials and recycling used parts whenever possible.
  • Maintained up-to-date knowledge of automotive industry standards and practices.
  • Improved customer satisfaction by providing precise and timely repair updates.
  • Diagnosed complex electrical issues, restoring vehicle functionality.
  • Conducted safety inspections to comply with legal and company standards.
  • Reduced repeat repair visits by implementing thorough quality control checks.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
  • Enhanced workshop safety by adhering to and promoting best practices.
  • Enhanced vehicle performance by conducting detailed diagnostic procedures.
  • Conducted routine maintenance checks for improved vehicle safety and longevity.
  • Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Performed safety and emissions inspections.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Investigated customer complaints to identify cause of malfunctions.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Education

Associates N Applied Science - GMASEP

Illinois Central College
East Peoria, IL
05.2008

Skills

  • Brake systems
  • Vehicle inspections
  • Fuel systems
  • Engine repair
  • Computer diagnostics
  • Tire balancing
  • Steering systems
  • Suspension systems
  • Parts ordering
  • Brake servicing
  • Vehicle alignment
  • Exhaust systems
  • Repair planning
  • Brake systems understanding
  • Electrical systems
  • Inspection skills
  • Maintenance scheduling
  • Coolant system control
  • Alignment techniques
  • Recordkeeping skills
  • Safety awareness
  • Automotive electronics
  • Estimate preparation
  • Documentation expertise
  • Wheel rotation and balancing
  • Alignment experience
  • Repair documentation
  • Preventative maintenance
  • Time management
  • Hand and power tools
  • Attention to detail
  • Strong work ethic
  • Problem-solving
  • Relationship building
  • Team collaboration
  • Inventory organizing
  • Electrical experience
  • Physical stamina
  • Soldering skills
  • Alignments experience

Timeline

Automotive Mechanic

Plaza Tire Service 0050
02.2024 - Current

Automotive Mechanic

Plaza Tire Service 003
06.2020 - 02.2024

Automotive Technicain

Coad Chevrolet
06.2010 - 06.2020

Associates N Applied Science - GMASEP

Illinois Central College

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Mark Hedrick