Mark Held

• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained staff associates and equipped to comply with company policies and procedures.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Rotated merchandise and displays to feature new products and promotions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Reported issues to higher management with great detail.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
• Prepared and submitted reports to keep management informed of sales activities and progress.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Managed customer needs and delegated tasks to employees for optimal coverage.
• Managed store personnel by delegating tasks and supervising daily operations.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Mentored new sales associates to contribute to store's positive culture.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Researched issues to obtain appropriate answers to customer inquiries.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

• Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
• Responded quickly to incidents and assessed active situations for security concerns.
• Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
• Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
• Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
• Patrolled commercial property and associated parking garage.
• Patrolled parking lots and garages to determine security of vehicles and property.
• Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
• Completed full building and grounds patrols to spot and investigate concerns.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Wrote detailed reports of all security breaches and investigations.
• Examined doors, windows and gates to verify security.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.

Install interior and exterior stucco and sticky stone.

Prepared walls with waterproof paper and wire mesh.

• Verified orders prior to completing deliveries to avoid customer complaints.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
• Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
• Kept delivery vehicle clean and neat to maintain company's professional reputation.
• Collaborated with customer service teams and management to resolve order issues or customer complaints.
• Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
• Processed payments by accepting cash, checks and credit and debit card payments.
• Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
• Developed and maintained professional relations between customer, store personnel, and company.
• Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
• Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
• Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
• Followed traffic laws during delivery for safety of pedestrians and other vehicles.
• Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
• Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.