Summary
Overview
Work History
Education
Skills
Timeline
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Mark Henderson

Mark Henderson

SAINT PETERSBURG,FLORIDA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

23
23
years of professional experience

Work History

Sales Representative

The Zone
11.2020 - 09.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Set and achieved company defined sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Achieved or exceeded company-defined sales quotas.

Deli Clerk

Publix Grocery Store
04.2018 - 06.2019
  • Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Sandwich Artist

Jimmy Johns Sandwich Shop
10.2016 - 03.2018
  • Greeted guests, promoted specials, and took orders.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.

Deli Sales Associate

Publix Grocery Store
01.2007 - 05.2015
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.

Fast Food Cashier

McDonald's
01.2002 - 01.2007
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
  • Made change and issued receipts or tickets to customers for each transaction.

Education

GED -

Schenectady County Community College
Schenectady, NY
07-1997

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Sales expertise
  • Complex Problem-Solving
  • Upselling and Cross Selling
  • Strategic Planning
  • Staff Training

Timeline

Sales Representative

The Zone
11.2020 - 09.2024

Deli Clerk

Publix Grocery Store
04.2018 - 06.2019

Sandwich Artist

Jimmy Johns Sandwich Shop
10.2016 - 03.2018

Deli Sales Associate

Publix Grocery Store
01.2007 - 05.2015

Fast Food Cashier

McDonald's
01.2002 - 01.2007

GED -

Schenectady County Community College

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Mark Henderson