Mark Heneghan
Aurora,IL
Summary
As the Change Manager, DCPM for the Chicago Metro, I oversee the Change Advisory Board (CAB) process, conduct daily calls to review the day's scheduled work across the metro, and lead RCA review meetings at the local level. Before my tenure at Microsoft, I served nearly six years as the Critical Facility Manager at a colocation data center campus, where I acquired substantial experience in data center operations and led a team responsible for maintaining all critical equipment that supports the IT load.
Overview
18
18
years of professional experience
Work History
DC CHANGE & BUS PRG MGR MTRO
Microsoft
08.2022 - Current
- Implement the Change Management Governance process at the metro level in accordance with Runbook Standards to ensure appropriate review and scrutiny are applied as necessary.
- Oversee daily change management meeting and managing documentation for the Chicago Metro.
- Manage local Root Cause Analysis coordinating review meetings engaging stakeholders for review of findings and tracking follow up repair items to ensure completion.
- Monitor Fresh Eyes program used by all metro employees to report any issues found on site and follow up with owners of open requests.
Critical Facility Manager
CBRE and JLL
10.2017 - 08.2022
- Led a diverse team of technicians in the planning, and scheduling of all break/fix and preventive maintenance, consistently exceeding service level agreements of 90% on time completion.
- Created and managed maintenance and break/fix budgets monitoring current spend against forecasted budget and issue justifications for variances.
- Responsible for maintaining all IT equipment to a Lervice Level Agreement of 99.999% uptime
- Successfully Incorporated 3 different Computerized Maintenance Management System (CMMS) throughout my 6 years employed in this position as they were introduced to the region. This included Inventorying and uploading assets, assigning work scopes based on various maintenance standards, creating schedules for issuing maintenance work orders in line with those standards, and assigned work orders to maintenance technicians and 3rd party vendors.
- Managed 3rd party maintenance suppliers for contract/agreement set-up and adjustments to existing contracts for newly turned over data center space and associated equipment.
- Oversaw the day-to-day operations and maintenance of mechanical and electrical equipment in the Data Centers.
- Coordinated with the construction team on project/build work would increase risk on the live critical equipment availability. Including creation and execution of procedures to isolate and return to service electrical and mechanical systems and presenting for approval to the Change Advisory Board.
- Managed critical spares including working with 3rd party vendors on documenting spare recommendations and procuring spares as agreed upon by site ownership.
- Collected and reviewed bids from 3rd party vendors for maintenance contracts and selection, verifying they align with contract deliverables agreed to with the client as outlined in maintenance standards and service level agreements.
- Regularly update and share risk documentation to ensure transparency with the client of all risks in the facilities.
- Creating detailed root-cause analysis for incidents to find lessons learned to prevent the repeat of similar incidents.
- Ensured accuracy of monthly environmental reporting, including customer power usage, PUE, upcoming maintenance schedules, on site fuel volume and temperature reporting.
- Engage installing vendors and schedule warrantee repairs post turnover issues as they arise.
- Developed and trained the facility operations team on use different procedures including MOPs, EOPs, and SOPs.
- Collaborated with the implementations team and engineering groups to install new infrastructure for new demand or assistance with break/fix requests.
- Advocating for optimal safety practices in compliance with the recommendations and standards set by the HSE team.
Building Engineer
JLL and CBRE
05.2006 - 01.2017
- In this role, I was introduced to the data center sector, working as a technician across three distinct data centers, including both established and newly constructed facilities.
- Participated in training of a newly built data center provided through construction close out
- Completed maintenance and break/fix work on critical equipment throughout the data center utilizing the site CMMS system.
Skills
- Technical knowledge
- MS Office
- Building Maintenance
- Change Management
Timeline
DC CHANGE & BUS PRG MGR MTRO
Microsoft
08.2022 - Current
Critical Facility Manager
CBRE and JLL
10.2017 - 08.2022
Building Engineer
JLL and CBRE
05.2006 - 01.2017