Summary
Overview
Work History
Education
Skills
Accomplishments
Skills License
Timeline
Generic

Mark Henry

Windsor Locks,CT.

Summary

Experienced professional seeking a challenging position within a reputable organization to leverage existing skills and contribute to the company\'s success. Committed to continuous learning and expanding knowledge to enhance effectiveness.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

22
22
years of professional experience

Work History

Operations Manager

Red - Thread
01.2013 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Project Manager

Red-Thread, LLC
06.2003 - Current
  • Receives request for installation and service labor from the internal Sales organization
  • Works with Sales, Sales Coordinators and Project Account Management to get complete and accurate scope of work and site/job parameters
  • Assist Internal Sales Associate when marketing company to obtain new accounts
  • Reviews final packet for completeness and clarity of information; requests additional as needed
  • Interfaces with warehouse staff to validate product receipt and readiness for delivery and installation/service
  • Schedule vehicles for maintenance
  • Review time sheets for accuracy including subcontractors and keeps attendance records before entering payroll
  • Make calls and collaborates with customers to establish installation/service date or to confirm pre-scheduled dates/times and monitors and resolves issues related to work orders

Installer/Truck Driver

Bkm Total Office
07.2003 - 06.2006
  • Installed paneling in various office workstations for clients
  • Read blue prints for format of paneling
  • Drove trucks and made deliveries to various companies

Education

Bachelor of Arts - Business Accountancy

Post University
Waterbury, CT
05-2024

Bachelor of Science - Business Management

Post University
Waterbury, CT
05.2019

Diploma -

East Windsor High School
01.1993

Skills

  • CDL B License
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Management
  • Project management
  • Operations oversight
  • Policies and procedures implementation
  • Client relationships
  • Workflow optimization
  • Schedule management

Accomplishments

  • Saved the company $300,000.00 by aggressively negotiating with suppliers.
  • Supervised team of 31 staff members.
  • Resolved product issue through consumer testing.

Skills License

CDL B License, 1998-Present

Timeline

Operations Manager

Red - Thread
01.2013 - Current

Installer/Truck Driver

Bkm Total Office
07.2003 - 06.2006

Project Manager

Red-Thread, LLC
06.2003 - Current

Diploma -

East Windsor High School

Bachelor of Arts - Business Accountancy

Post University

Bachelor of Science - Business Management

Post University
Mark Henry