Mark Hensel
Delivery Driver
Waukesha,WI
Summary
Hardworking employee enthusiastic about learning an field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Furniture Delivery Driver
Roesing Furniture
05.2015 - 03.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Displayed very good communication and customer service skills.
- Prevented damage to packages and products by correctly securing loads.
- Delivered furniture to the customers place of living.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Kept warehouse and associated outside areas neat and clean.
- Mapped out locations using GPS applications.
- Lifted and carried packages weighing up to 100 pounds.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Restocked and organized merchandise on the floor.
- Performed cash, card and check transactions to complete customer purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Arranged items at destination according to customer requests and instructions.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Managed warehouse operations and verified proper shipment procedures.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Maintenance Crew Member
Assisted Living Facility
01.2021 - 02.2022
- Loaded, unloaded and moved material to and from storage and production areas.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Oversaw use and maintenance of machines such as lights and fans and plumbing, hydraulic, electrical and pneumatic systems.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
Furniture Delivery Driver
Planned Furniture Promotions
11.2022 - 03.2023
- Operated vehicle safely in highly congested areas with no traffic violations.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
- Displayed very good communication and customer service skills.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Prevented damage to packages and products by correctly securing loads.
- Delivered furniture to the customers place of living.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Kept warehouse and associated outside areas neat and clean.
- Mapped out locations using GPS applications.
- Lifted and carried packages weighing up to 100 pounds.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Arranged items at destination according to customer requests and instructions.
- Moved furniture and boxes using utility dolly and truck ramp.
- Strapped items down over protective padding to secure throughout transportation.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
Education
High School Diploma -
Norris High School
Mukwonago, WI06.2006
Skills
- Map Reading Skills
- Customer Satisfaction
- Analytical Approach
- Customer Service
- Route Management
- Ability to Lift 50 Pounds
- Customer Experience
- Heavy Hauling
- Efficiency and Time Management
- Attention to Detail
- Assembling Products
- Damage Prevention
Accomplishments
- Delivered shipments to customers throughout Burlington, Waukesha, Kenosha, Waterford, Milwaukee, and Racine region averaging over 100 to 200 miles daily.
Timeline
Furniture Delivery Driver
Planned Furniture Promotions
11.2022 - 03.2023
Maintenance Crew Member
Assisted Living Facility
01.2021 - 02.2022
Furniture Delivery Driver
Roesing Furniture
05.2015 - 03.2023
High School Diploma -
Norris High School
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